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Iris North America

Account Supervisor

New York, USA (Hybrid)

$100K/yr – $130K/yrMid Level6+ years expFull time

Posted 4 months ago

Job Summary

Lead day-to-day CRM program delivery and client-facing program management across lifecycle stages.

  • Own end-to-end CRM program execution and cross-channel lifecycle initiatives.
  • Must-have: 6–8 years agency experience with consumer CRM and loyalty programs.
  • Standout: Strong client leadership, cross-functional collaboration, and ability to tie program execution to performance.

Job Description

Responsibilities

  • Lead day-to-day CRM and integrated marketing program execution across lifecycle stages (Acquisition, Loyalty/Engagement, Reactivation, Win-back)
  • Working with Project Management, manage workflows, deliverables and timelines across Strategy, Creative, Data/Analytics and Production
  • Serve as the primary point of contact for mid-level clients, ensuring clear communication and alignment on priorities, deliverables, and next steps
  • Facilitate client meetings, including agenda development, documentation of key decisions, and ownership of follow-ups and action items
  • Serve as the team connector and lead source of program details & information
  • Partner with internal teams to translate client needs into clear briefs and actionable direction
  • Ensure all work is delivered on time, on brief, and within approved scope
  • Support the development and execution of CRM programs from concept through launch, including coordination of reporting and optimization cycles
  • Identify potential risks, timeline challenges, or scope changes and proactively communicate/escalate as needed
  • Possess a solid understanding of the Clients business – including business goals, KPIs, competitors and light understanding of how to navigate the Client’s organization/operations
  • Contribute to account growth by identifying opportunities for incremental work and increased client engagement
  • Candidates will bring strong organizational leadership, clear communication, and a growing ability to connect program execution to performance outcomes.

Requirements

  • Approximately 6-8 years Agency experience, preferably in fully-integrated environments
  • Experience managing Consumer-based CRM and/or loyalty programs across the customer lifecycle (Acquisition, Loyalty/Engagement, Reactivation, Win-back)
  • Experience leading campaign development across Strategy, Creative development through implementation, reporting and optimization
  • Cross-channel integration – understanding for how CRM connects to paid media, creative, brand campaigns
  • Proven ability to build and maintain strong client relationships
  • Consumer-based (B2C) experience required; Retail experience preferred
  • Experience working with an IAT a plus
  • Experience working in an Integrated Agency environment
  • Strong cross-functional collaboration skills; able to work effectively across multiple teams and disciplines and maintain communication channels and organizing dissemination of information
  • Excellent written and verbal communication; able to clearly convey project details and expectations (both internally & with Clients)
  • Highly organized with strong attention to detail and ability to manage multiple projects simultaneously
  • Comfortable leading client meetings and keeping teams aligned and moving forward; identify next steps, develop meeting recaps and manage follow-ups & action items
  • Developing understanding of client business goals, KPIs, and competitive landscape
  • Skilled at setting expectations (with Clients, Internal teams and partner Agencies and/or vendors)
  • Team player and collaborator with a “roll-up your sleeves” mentality
  • Proficiency in MS Office and G-Suite (presentations, documentation, meeting notes)
  • Exposure to CRM platforms (e.g., Salesforce, Braze, HubSpot) and performance reporting a plus
  • Constant learner and curiosity for adopting new tools (Project Mgmt tools, Ai, Slack, Teams, etc) to improve workflow

Benefits

  • Our estimated compensation range for this role is $100,000-$130,000
Iris North America logo

Iris North America

Iris delivers the unexpected for clients by leveraging the power of Participation —With 120 employees in North America, we help brands like IKEA, Barclays, Bentley, IHG, and California Pizza Kitchen turn everyday moments into memorable, participatory brand experiences that build community, drive traffic, and deepen loyalty.

Founded in 1999
New York, New York, USA
www.iris-worldwide.com

Salaries

Posted range

$100K/yr – $130K/yr

Taken straight from the job posting.

See all Iris North America salaries

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Account Supervisor

Iris North America · New York, USA · Hybrid