Responsibilities

• Maintain strong and solid client relationships, serving as a key day-to-day contact and elevating any issues to senior management as needed.
• Competently engage with clients to explain scopes of work, estimates, and change orders when necessary.
• Demonstrate and apply extensive knowledge of client strategy, organizations, products, disease states, and medical communications while proactively thinking about client strategy and lifecycle management.
• Proactively identify opportunities for strategic growth within accounts by understanding client business objectives and strategic imperatives, while also identifying new project ideas and white space opportunities.
• Contribute to strategic direction by developing a deep understanding of the client's business, therapeutic area, digital ecosystem, and promotional formats—across both educational and commercial initiatives.
• Independently lead and facilitate client meetings, anticipate client questions or objections, and proactively manage and solve issues or conflicts of greater complexity.
• Manage complex projects independently and proactively solve for timeline, estimate, or quality issues.
• Supervise, train, and develop direct reports.
• Independently own the development of projects from kickoff to completion, ensuring a smooth workflow.
• Manage project budgets and provide accurate financial tracking; raise awareness of projects at risk for going over budget to the team and client.