Account Supervisor

Chicago, IL (On-site)

$75K/yr – $108K/yrSenior Level6+ years expFull time

Posted 4 months ago

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Job Summary

Drive client strategy and leadership for integrated marketing at an agency, managing cross-functional teams and client relationships.

  • Must-have: 6+ years experience across agency functions.
  • Standout: Leadership across strategy, creative, and project management with client impact.

Job Description

Responsibilities

  • Client - Acts as a client advisor for strategic marketing issues; partners with client to develop marketing strategies that inform creative briefs
  • Communicates with client regularly to obtain updates on the client’s business
  • Contributes ideas for innovative, comprehensive marketing solutions that build the client’s brand with local financial advisors
  • Draws on knowledge of the integrated communications industry and theory to create innovative, comprehensive marketing solutions that build the client’s brand with local financial advisors
  • Anticipates potential changes and obstacles with the client’s business and/or our relationship and involves the appropriate resources to bring resolution requirements
  • Projects optimism and calm in the face of challenges
  • Has global knowledge of client and brand initiatives, also has a grasp on client competitors
  • Analyzes and communicates in market results and monitors brand threats and opportunities
  • Possesses a thorough understanding of the client’s business, brands and industry, including the client’s cost and time parameters
  • Leverages business knowledge and knowledge of client’s business objectives to meet or exceed client delivery
  • Builds strong, trusting client relationships to build hunger for bold, untested ideas
  • Understands client’s communications measurement tools well enough to influence decisions related to results
  • Conducts all client meetings
  • Facilitates development and delivery of all value-added requests
  • Presents new ideas and innovative approaches to solving client business issues
  • Identifies opportunities and makes suggestions for action
  • Responsible for obtaining client’s approval on production cost estimates
  • Obtains final client approvals
  • Works with client to find opportunities for future improvements
  • Oversees the fulfillment of competitive requests
  • Presents ideas with clarity and persuasive impact
  • Creative
  • Provides business information to and develops creative briefs with Planning
  • Oversees execution from initial concept through final measurement
  • Ensures creative product is developed according to deliverables
  • Anticipates issues in the creative and production processes and works to avoid them
  • Addresses client/internal questions related to the briefs throughout the creative process
  • Provides guidance and oversees timing, budget and legal for creative briefing
  • Provides meaningful feedback on the creative brief, possesses proven creative influence
  • Conducts testing meetings; identifies key findings and creative implications
  • Ensures the archiving of creative work and strategic documents
  • Collaboration
  • Projects management
  • Project Management
  • Collaborates with strategy, media and creative teams in the development of the agency’s recommendation for advertising mix
  • Collaborates with VP, Director to develop yearly deliverables plan and production budge
  • Monitors project scope and helps define project resource requirements
  • Optimizes use of team’s time and resources on each project
  • Gains support and ownership of all key stakeholders to execute project plans on time and budget
  • Conducts production meeting and internal and external reviews of work
  • Approves individual project plans and timelines
  • Reviews production cost estimates and confirms client approval
  • Troubleshoots issues with cross-functional Account team daily
  • Maintains quality assurance and continually improves work processes driving toward flawless execution that exceed client expectations
  • Leadership
  • Creates a positive agency/team culture
  • Reinforces roles and accountabilities internally and with the client
  • Sees opportunities to incorporate sister agencies and ensures strategic alignment
  • Encourages the team to contribute new, innovative ideas for improving the agency’s strategic, competitive advantage
  • Helps people see how they fit into the account’s and agency’s vision
  • Confronts others constructively on important issues and problems
  • Deals well with conflict and overcomes objections
  • Finds opportunities to use the entire agency and sister companies to get the best ideas to market
  • Guides, advises, assistants and stimulates all team members with the explicit goal of developing the agency’s account management talent
  • Is concerned with agency’s profitability, and is alert to opportunities to build additional business from clients
  • Demonstrates a dedication to the agency “team” as part of a positive approach about the work, the client, and agency staff that is involved
  • Demonstrate unity behind team and agency decision-making
Arc Worldwide logo

Arc Worldwide

Arc is the leading creative engine within Publicis’s group of commerce agencies. In an era of unprecedented change, where shopping happens anywhere and everywhere, we believe that brands not present at the moment of desire will be resisted. Which is why everything we do is in service of creating Irresistible Commerce — breakthrough creative solutions fueled by data-driven insights. It’s a proven approach that’s earned us recognition as WARC’s #1 Specialty Retail Agency, along with accolades from Adweek, ANA Reggie Awards, and Effies. And we do it all in an irresistible culture that’s put Arc on the AdAge Best Places to Work list. *** Arc Worldwide will never ask for sensitive, personal or financial information prior to engaging in employment. In the event candidates are invited to participate in a job interview, candidates will only be contacted by someone with an “@arcww.com” email address. Arc Worldwide will never initiate contact via text message.***Interested in a role at Arc? Email ArcWWCareers@arcww.com to inquire about job openings.

Founded in 2004
Chicago, Illinois, USA
725 employees (237 in marketing)

Traffic Signals

Monthly Visitors
3.4K
Traffic Source Mix
Search
26%
Direct
59%
Referral
5.6%
Social
8.1%
Paid
1.1%

Headcount Trend

Current headcount: ~725

Marketing Team

Marketing Team Size
88 (12% of company)
Median Career Experience
8 years
Median Tenure
5.2 years
Marketing Roles Posted (Last 30 Days)
1