Account Strategist II

Responsibilities

• Own day-to-day client service responsibilities for assigned accounts, ensuring seamless and proactive delivery.
• Develop and maintain strong client relationships through consistent communication, strategic thinking, effective troubleshooting, and a sincere commitment to organizational goals.
• Prepare and lead client-facing materials, including presentations, status reports, campaign updates, and strategic recommendations.
• Lead portions of client meetings, communicate key takeaways, and ensure timely follow-up on action items.
• Serve as a key point of contact between clients and internal teams, ensuring alignment on priorities, timelines, and deliverables.
• Anticipate client needs and proactively identify opportunities, challenges, and solutions.
• Manage and resolve client issues professionally, escalating appropriately when needed.
• Translate client goals and organizational priorities into actionable campaign and fundraising strategies.
• Contribute to annual planning, account strategy, campaign planning, and recommendations that support client objectives.
• Develop an integrated marketing and fundraising campaigns across multiple channels, including digital, email, direct response, and other emerging channels.

Requirements

• Strong written and verbal communication skills with a confident, professional, and client-ready presence.
• Exceptional organizational skills and attention to detail.
• Ability to independently manage multiple priorities, projects, and deadlines in a fast-paced agency environment.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Ability to anticipate needs, identify opportunities, and proactively move work forward.
• Working knowledge of integrated marketing channels and campaign execution.
• Demonstrated understanding of fundraising principles, donor engagement, and campaign strategy preferred.
• Ability to analyze performance data and translate findings into clear insights and recommendations.
• Strong presentation and client communication skills.
• Proficiency in Google Docs, including Google Sheets.