Responsibilities

• Use Trendio’s proprietary tools to identify, recruit, and manage affiliate creators for client campaigns
• Support brand teams with planning and execution of content strategies across TikTok Shop and other platforms
• Monitor shop health (dispatch rates, customer service metrics, violations) and troubleshoot issues with platform reps as needed
• Oversee video production workflows from creator selection through to posting and performance analysis
• Coordinate and supervise the work of offshored operators who support daily account operations
• Collaborate with Trendio’s marketing expert to optimize paid campaigns for maximum ROI
• Own reporting and analytics deliverables, turning platform data into client-friendly reports and presentations
• Present program performance, learnings, and next steps to clients in regular check-ins and recap meetings

Requirements

• Bachelor’s degree in marketing, business, economics or a related field
• Minimum 3 years of experience in account management, influencer marketing, digital media, or eCommerce (video commerce experience a plus)
• Deep understanding of and interest in social media platforms, including TikTok and YouTube
• Strong communication skills—you’re comfortable presenting to clients and leading conversations
• Detail-oriented and organized, able to juggle multiple projects and timelines
• Familiar with Excel and PowerPoint for reporting and presentations
• Interest in the creator economy, social commerce, and emerging platforms like TikTok Shop
• Startup mindset: self-starter, problem-solver, team player

Preferred

• Experience with TikTok Shop or other social commerce platforms
• Knowledge of affiliate marketing models
• Familiarity with eCommerce KPIs and performance tracking tools
• Experience managing or working with distributed or offshore teams