Account Manager (Social Media)

Responsibilities

• Be responsible for all administrative tasks required on the project management of your accounts. Ensuring tasks are delegated as needed and providing suggestions that would improve processes and efficiency
• Lead creative sessions, using your knowledge of the client, their competitors and their sector to ensure ideas will resonate with key stakeholders and customers
• Build a robust knowledge of the client's sector, competitors, and customers
• Take detailed feedback from the client, ensuring it is accurately briefed back to the Creative and/or Production teams
• Support the Senior Account Manager and Account Director as and when required
• Lead WIP calls with the client, ensuring that notes are reviewed and accurately shared with all stakeholders
• Manage multiple briefs, ensuring project progress is tracked with status sheets and that you have a thorough understanding of the day-to-day project management activities
• Strive to strengthen the client relationship, developing a long-lasting partnership
• Regularly share any relevant industry or platform insights with the team, positioning yourself as a trusted advisor with your field of expertise
• Build a robust knowledge of the client's brand guidelines, allowing you to identify anything that may go against these before work is presented to the client

Requirements

• Be able to prioritise workload and manage multiple projects at once
• Have strong written and verbal communication skills
• Be able to develop strong, long-lasting relationships
• Have a meticulous eye for detail to ensure brand and client projects are executed efficiently
• Works well as part of a team
• Have a valid UK driving license and access to a car
• Have the Right to Work in the UK
• Be able to work from On The Tools HQ in Birmingham

Benefits

• Holidays: 30 days per year, plus 3 days over Christmas and 2 days wellbeing days