Responsibilities

• Serve as the primary point of contact for a portfolio of clients, maintaining strong relationships and ensuring ongoing satisfaction
• Lead bi-weekly client calls, delivering campaign updates, performance insights, and strategic recommendations
• Own influencer strategy across seeding, paid, and affiliate programs, proactively adjusting approaches to optimize performance
• Set and manage client expectations, ensuring all monthly goals and deliverables are met
• Track monthly campaign performance and clearly communicate how agency efforts translate into client results
• Oversee client reporting, including reviewing and approving reports and campaign write-ups
• Maintain a strong understanding of the gifting and shipping flow, with the ability to find information and unblock client issues quickly
• Lead onboarding calls for new clients, setting clear expectations and goals from day one
• Develop and oversee new client strategy from the ground up
• Create and manage all onboarding materials, including initial influencer sourcing lists, outreach copy flows, Typeforms, and content briefs

Requirements

• 3–5 years of experience in influencer marketing or a related field — agency experience strongly preferred
• Proven experience owning client relationships independently
• Strong written and verbal communication skills
• Highly organized with the ability to manage multiple clients and workstreams simultaneously without dropping the ball
• Experience managing or mentoring junior team members
• Proactive, solutions-oriented mindset — you surface issues early and come with a plan
• Comfortable with data and reporting; able to pull insights and translate them into clear client-facing takeaways
• Proficiency in Google Sheets
• Experience with project management tools such as Asana or Notion
• Experience with or willingness to quickly learn tools like Archive and influencer databases