Account Manager - Lowe's Media Network

Responsibilities

• Lead and develop a team of individual contributor direct reports aligned to category revenue volume ($20M+) and account portfolio complexity, providing coaching, performance feedback, and prioritization support.
• Own post-sale client relationships for assigned mid- to top-tier accounts, with full accountability for partnership health, investment outcomes, and client satisfaction.
• Serve as the primary relationship owner and escalation point for clients, setting communication strategy, managing expectations, and guiding complex or sensitive conversations.
• Translate sold-in revenue and client objectives into integrated, outcome-focused advertising programs that align to broader marketing strategies and Lowe’s Media Network capabilities.
• Provide consultative leadership and strategic direction to cross-functional teams, ensuring campaigns are designed, launched, and optimized in alignment with client goals.
• Lead performance storytelling through insight-driven narratives, translating results into clear recommendations and optimization strategies that drive measurable impact.
• Identify renewal, expansion, and incremental growth opportunities, partnering closely with Sales to inform strategy, support negotiations, and execute against growth plans.
• Anticipate and escalate risks, issues, and dependencies as needed, while empowering execution teams to own delivery and resolution within established frameworks.

Requirements

• Bachelor’s degree Economics, Marketing, Advertising, Statistics, Engineering or Business or equivalent years of experience in lieu of education requirement, if applicable
• 3–5 years of experience in digital media, client services, or sales support within an ad tech or media organization
• 1+ year of direct client-facing experience
• Proficiency with reporting and business intelligence tools (e.g., Salesforce, Excel, Tableau, Domo, Looker)

Preferred

• 2+ years of Retail Media Network experience