Responsibilities

• Build and nurture strong relationships with corporate partners, serving as a key point of contact and trusted advisor
• Grow client accounts through corporate location expansion, subsidized budget acquisition, franchisor and franchisee referrals, and new product ideas
• Collaborate with clients to identify and facilitate the development of branded digital advertising creative campaigns
• Own and facilitate inbound/outbound client communications and performance
• Facilitate periodic business health reviews
• Translate account performance data into clear narratives and actionable insight
• Stay current on digital advertising and local marketing trends
• Be accountable for retaining clients and identifying/addressing churn risks
• Collaborate cross-functionally with sales, creative, operation and media
• Track and maintain accurate account records, forecasting, and pipeline

Requirements

• 2-4 years of experience in account management or client success in a digital marketing or related environment
• Bachelor’s degree in marketing, Business, Communications, or related field
• Proven track record of retaining and growing client accounts
• Strong communication and presentation skills with ability to influence stakeholders at all levels
• Experience building and managing client pipelines with a structured, deadline-driven approach
• Comfort interpreting and presenting media/performance metrics (impressions, CTR, clicks, CPC, etc.)
• Highly organized with exceptional follow-through and attention to detail
• Ability to manage multiple accounts simultaneously without dropping the ball

Preferred

• You are ambitious and want to achieve
• You can turn frustrated clients into loyal advocates
• You have experience managing or communicating paid media performance
• You are proactive by nature
• You are emotionally intelligent and have an adaptive communication style

Benefits

• Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
• Time off is as important as hard work! Salaried employees are on a Flex PTO plan
• Generous holidays including a reduced schedule between Christmas and New Year’s
• We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
• Access to Flexible Spending Accounts Plan
• Matching traditional and Roth 401k
• Employee Assistance Program
• Supplemental tenure-based leave: self-care and family first
• Life Insurance
• Legal Assistance plan