Account Manager I - ArcBest
Milwaukee, WI
Posted 3 weeks ago
Job Description
Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
- Develop sales strategies and a comprehensive understanding of customers' business models
- Identify customer challenges; develop and implement solutions to create opportunities
- Make sales calls and presentations to customers of all sizes
- Manage business relationships and entertain customers
- Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
- Conduct calls and face-to-face meetings with customers
- Aggressively pursue customers using networking, social media, customer referrals, etc.
- Obtain and develop new accounts utilizing Company techniques and methods
- Maintain and grow expertise of ArcBest service offerings
- Collaborate with customers, front-line management, and various ArcBest departments
- Negotiate service requirements and prices; establish service packages
- Create service solutions for customers' unique business problems, and initiate pricing
- Assist in collection process and cargo claim prevention, as needed
- Maintain accurate territory account information in ArcBest database
- Complete monthly sales audit reports and expense reports, as company guidelines require
- Complete itinerary and call report as required by Company guidelines and IRS regulations
- Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
- Exhibit excellent customer service
- Maintain a positive, customer-focused attitude in a highly intense environment
- Interact with all employees and customers in a professional and courteous manner
- Work in a team setting to accomplish goals
- Other duties and projects, as assigned
Education:
- Bachelor's Degree, preferred
- Relevant experience will be considered.
- Transportation industry and related sales experience, preferred
- Proficient in Microsoft Office Suite.
- Current and legal driver's license to operate motor vehicle.
- Knowledge of business solutions, competitors, and decision makers, preferred
- Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
- Account Management
- ArcBest Systems & Solutions
- Client Relationship Management
- Embracing Challenge
- Managing Multiple Priorities
- Negotiating
- Sales Proposals and Presentations
- Selling
Work Hours:
- Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
- Minimal (0%-25%)
- This is a salary position paid biweekly.
- Variable compensation is included.
ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.
At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.
ArcBest
ArcBest® is a multibillion-dollar integrated logistics company that leverages our technology and full suite of solutions to meet our customers’ supply chain needs. We started over a century ago as a local freight hauler. Today, we are a logistics powerhouse with global reach and 15,000 employees across 250 locations. This is the result of organic growth, strategic acquisitions, visionary leadership and resilient people who are driven to always find a way to get the job done, no matter what. Using our technology, expertise, and power of scale, we connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains — serving as a single logistics resource. We’re a trusted advisor. We listen, put ourselves in our customers’ shoes and constantly look for opportunities to optimize. The solutions we recommend align with their goals. And when the unexpected happens, we’re there to assist. Our long history of innovation enriches our deep customer relationships, and we’re committed to helping our customers navigate challenges now and in the future. We invest in strategic initiatives, encourage our people to challenge the status quo and develop innovative technology that creates operational efficiencies and helps advance the global supply chain. We offer: Managed Solutions Truckload Less-than-Truckload Expedite and Time Critical International Ocean and Air Retail Logistics Product Launch Final Mile Trade Show Logistics Supply Chain Optimization Household Moving
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