Responsibilities

• Act as the primary client contact and trusted partner, responsible for building, nurturing, and retaining client relationships
• Identify opportunities to grow accounts through new initiatives, expanded programming, and strategic recommendations
• Project manage cross-functionally within the company to represent the client's needs
• Translate client goals into actionable strategies for internal teams
• Balance the demands of clients with the realities of production and internal workflows
• Represent the clients’ needs within the agency creative workflow
• Create and maintain strong relationships with clients to better understand and anticipate their needs
• Manage all reporting about the health and performance of customer accounts
• Write and oversee the creation of proposal decks and program recaps
• Proactively mitigate issues and ensure a high level of client satisfaction throughout program execution