Responsibilities

• Manage day-to-day client relationships and communication across assigned accounts
• Lead weekly client status calls and maintain clear status documentation
• Manage client approvals across creative, scope and schedule against production deadlines
• Serve as the primary point of contact for client requests, routing internally or escalating when appropriate
• Monitor client satisfaction and identify relationship risks early
• Translate client requirements into clear briefs and scopes for internal production teams
• Develop scope for programs that are not yet fully defined
• Support statement of work development with clear client-facing scope language
• Manage change order documentation from identification through client approval
• Identify and develop opportunities to grow revenue within existing accounts, partnering with senior leadership on commercial terms

Requirements

• 6+ years of client-facing experience in agency account management, client services, experiential marketing or brand activations
• Professional experience in experiential marketing, sponsorship marketing or brand activations, including independent ownership of day-to-day client relationships
• Demonstrated experience growing existing client accounts and the ability to speak directly to revenue outcomes
• Ability to independently manage senior-level client relationships
• Strong written communication skills across briefs, proposals, scopes and client reporting
• Commercial fluency and confidence discussing scope, budgets and program requirements with clients
• Strong organizational skills with the ability to manage multiple accounts, programs and deadlines simultaneously
• Authorization to work in the United States

Preferred

• Bachelor’s degree or equivalent professional experience
• Action sports, music, motorsports or lifestyle brand experience
• Experience supporting new business pitches in an agency environment
• Familiarity with experiential production and activation workflows
• Experience developing scopes of work, managing client approvals and change orders