Remote
While the company is fully virtual within the US, we are currently accepting applications from applicants residing in Arkansas, Arizona, Colorado, Florida, Georgia, Illinois, Mississippi, Missouri, North Carolina, South Dakota, Tennessee, Texas, Utah, or Wisconsin.

About DRIVE

DRIVE is a trusted partner to auto repair, collision, truck, and tow businesses across North America. With over 30 years of industry expertise, we help independent shop owners grow through coaching, marketing, and technology solutions.

When you join DRIVE, you’ll be part of a mission-driven team dedicated to helping small businesses succeed. Our company operates virtually. We offer opportunities for growth and the chance to make a meaningful impact on the businesses that keep America moving.

The person in this role makes a real difference not just to our client's shops, but in people's lives.

If you care about helping others succeed, you may be a fit, submit your application now!

Equal Opportunity Employer

DRIVE is an equal opportunity employer committed to fostering an inclusive workplace. All qualified applicants will receive consideration without regard to protected characteristics in accordance with applicable laws.

Employment with DRIVE is contingent upon successful completion of applicable pre-employment screenings, which may include background checks conducted in accordance with federal, state, and local laws.

visit us at https://driveshops.com/

Position Overview

The Account Manager serves as a trusted advisor to DRIVE clients, helping independent auto repair shop owners reach their goals through training, marketing, apps, coaching and more . This role is responsible for managing client relationships, identifying growth opportunities, supporting client retention, and driving revenue through proactive account management and business development activities.

Key Responsibilities

• Manage a portfolio of assigned clients
• Maintain genuine connections with a variety of clients.
• Conduct approximately quarterly strategy calls with coaches as well as a monthly touch base with your clients via check-in calls.
• Encourage account growth by identifying opportunities for additional services.
• Maintain and manage a visible sales pipeline.
• Accurately document client interactions, sales activities, and opportunities. Potential touchpoints should be logged as well to ensure all client history is documented.
• Participate in Welcome Calls and quarterly strategy calls.
• Collaborate with coaching, marketing, and operations teams to support client success and retention.
• Escalate client concerns and coordinate solutions as needed.
• Meet & beat established client retention, revenue growth, and activity goals.

Qualifications

• 3+ years of experience in account management, business consulting, sales, customer success, or a related field.
• Automotive industry experience strongly preferred.
• Experience working with small business owners.
• Knowledge of marketing, business operations, team development, and financial performance metrics.
• Experience with CRM systems and pipeline management.
• Familiarity with shop management systems, DVI platforms, KPI dashboards, or related automotive software preferred.
• Strong communication, relationship-building, and organizational skills.
• Ability to work independently in a remote environment.
• Experience with cross-departmental coordination.
• Bi-lingual (Spanish/English) is a plus.

What we offer:

• Extensive on the job training to ensure you are successful in your role.
• Compentative quarterly bonus structure based on productivity meeting certain benchmarks.
• Insurance benefits including health, denal, vision and more once eligible.
• A 401(k) plan to help you reach your retirement goals.

Drive is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Pay: $60,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote