Responsibilities

• Role Description
• Client Relationship Management
• Strategic Alignment
• Account Leadership
• Cross-Functional Collaboration
• Growth, Upselling & Cross-Selling
• Issue Resolution & Escalation
• Account Health & Retention
• Business Acumen & Financial Awareness
• Communication & Transparency

Requirements

• 4–6 years of experience in account management, client services, or a related field — agency experience is required
• Proven ability to manage 20+ client accounts simultaneously while maintaining quality, responsiveness, and strong relationships
• Experience navigating the pace and pressure of an agency environment: shifting priorities, tight timelines, and competing demands
• Strong communication, presentation, and relationship-building skills, including experience working with executive and senior-level client stakeholders
• Clear understanding of how businesses operate — including how marketing goals relate to and differ from broader business objectives
• Demonstrated ability to identify and pursue upsell and cross-sell opportunities and develop supporting business cases
• Strong problem-solving and conflict-resolution skills
• Comfortable ensuring strategy is understood and followed, and capable of influencing strategic direction through client and internal dialogue
• Understanding of digital marketing channels including SEO/AEO, Paid Media, Analytics, UX, and Software Development
• Highly organized with strong attention to detail

Preferred

• Experience with HubSpot CRM, Marketing Hub, Sales Hub, or Service Hub is a plus
• Experience with project management tools such as ClickUp, Workfront, or Jira is a plus

Benefits

• Marcel offers a competitive salary, comprehensive benefits, and a flexible, collaborative work environment. You'll have meaningful ownership over a portfolio of B2B client relationships, direct influence over account growth, and the opportunity to help shape long-term business outcomes for both our clients and our agency.
• We value curiosity, accountability, transparency, and continuous improvement. If you're passionate about building trusted partnerships, solving business challenges, and thriving in a high-energy agency environment, we'd love to hear from you.