Responsibilities

• Client Relationship Ownership
• Serve as primary point of contact for assigned clients
• Build strong, trust-based relationships with client stakeholders
• Lead structured client meetings with clear agendas, outcomes, and next steps
• Ensure clients understand how work aligns to their business goals
• Maintain high client satisfaction and retention
• Represent the client perspective internally
• Provide proactive communication and guidance
• Manage expectations around timelines, scope, and deliverables
• Translate strategic recommendations into clear execution plans

Requirements

• Experience working in an agency environment
• 3+ years in Account Management, Program Management, or Client Success within a digital marketing agency or marketing services environment
• Strong understanding of digital marketing channels (SEO, Paid Media, CRO, Analytics, Content) at a general level
• Proven ability to manage multiple client relationships simultaneously
• Strong project management and organizational skills
• Experience coordinating cross-functional teams
• Ability to translate business goals into structured plans
• Excellent written and verbal communication skills
• Ability to simplify complex topics for non-technical stakeholders
• Strong attention to detail and follow-through

Benefits

• Paid vacation and sick days
• Insurance: Health, dental, vision, life, short-term and long-term disability
• 401K with employer contributions
• Health and wellness budget (up to $65/month): Get a gym membership on us, and/or support your mental health and wellness needs (massages, physical therapy, and reiki all count!)
• Monthly internet stipend
• Give Back/ Civic Action Days: We provide time off for voting, political activism, marches/demonstrations, and time to volunteer with an organization that is important to you
• Continued education budget: An annual $500 budget to educate yourself and expand your knowledge