Responsibilities

• Serve as the primary day-to-day client contact, owning client satisfaction through responsive communications and proactive delivery of tactical excellence for assigned accounts.
• Build trusted relationships grounded in empathy and deep understanding of client business objectives.
• Support Account Director in driving retention and identifying organic growth opportunities.
• Own internal timeline development and project management within available tools; ensure all tasks, dependencies, and milestones are accurately tracked and completed in a timely manner.
• Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps.
• Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications.
• Work with media and data teams to translate performance metrics into clear narratives and actionable insights.
• Support development of QBR and annual business review materials.
• Collaborate with marketing teams to refine optimization recommendations.
• Partner with team members to ideate audience, creative, and channel testing strategies.