Account Manager

Chicago, IL (Hybrid)

$70K/yr – $90K/yrMid Level3+ years expFull time

Posted 23 hrs ago

Job Summary

Own day-to-day campaign operations and client relationships, coordinating cross-functional teams to deliver on digital and traditional media campaigns.

  • Manage operations, trafficking, and creative adjustments
  • Lead cross-functional collaboration across media, creative, ad ops, and strategy
  • Own campaigns end-to-end and drive client outcomes

Job Description

Responsibilities

  • Manage day-to-day campaign operations, including media plan fulfillment, creative adjustments, and ensuring accurate trafficking setup through close coordination with ad operations
  • Collaborate cross-functionally with media, creative, ad operations, project delivery, and strategy teams to ensure all deliverables are met on time and to expectations
  • Take ownership of campaigns and project work, with the opportunity to expand into leading larger sales events, launches, or asset creation initiatives
  • Serve as a primary point of contact for clients, fostering open, collaborative relationships and ensuring daily needs and long-term goals are met
  • Support the Account Director in running the business, while also bringing forward new ideas and unique solutions to enhance client outcomes
  • Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices

Requirements

  • 3–5 years of relevant account management experience, ideally in digital marketing; automotive experience is a plus but not required
  • Demonstrated experience with media planning, creative asset management, and multi-channel campaign execution
  • Collaborative approach, with the ability to engage cross-functional teams (media, creative, ad ops, strategy, SEO/MKS, and external partners)
  • Excellent interpersonal and communication skills, with a focus on partnership, active listening, and collaborative problem-solving
  • Ability to manage multiple priorities and projects with strong attention to detail and organizational skills
  • Knowledge of both digital and traditional media and how to set up creative and copy for optimal channel performance
  • A growth mindset—willingness to take initiative, own projects end-to-end, and seek out opportunities for professional development and ownership
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Critical Mass

3.1 Glassdoor

Critical Mass is a team of 1,900 inspired folks based in 13 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Founded in 1996
Calgary, Alberta, CAN
1.8K employees (728 in marketing)
43% recommend to a friend
44% CEO approval

Salaries

Posted range

$70K/yr – $90K/yr

Taken straight from the job posting.

See all Critical Mass salaries

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Headcount Trend

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Account Manager

Critical Mass · Chicago, IL · Hybrid