Responsibilities

• Serve as the primary day-to-day liaison between the agency and its clients while providing proactive project management for all ongoing projects
• Communicate with clients daily in a professional and efficient manner to build long-term trust
• Meet client demands and expectations and prepare internal teams to deliver accordingly
• Follow up and maintain current work in progress across various agency departments to make sure projects are on time and on budget
• Maintain a thorough understanding of clients’ industries, target audiences, and competitive sets
• Lead or participate in client meetings and conference calls, and take ownership of status reports and next steps
• Collaborate with account leadership on billing and account profitability
• Work with account leadership and key team members during strategic planning to confirm the right approaches, messaging, and tactics are considered
• Process internal job open forms, job change forms, and other information requests

Requirements

• Bachelor's degree in business, communications, or marketing, or comparable work experience in a relevant field
• Two to five years of experience within an agency setting, with a proven track record of managing multiple accounts simultaneously
• Strong interpersonal skills to confidently navigate client conversations and collaborate in a team environment
• Experience with digital project management, including digital campaigns, performance marketing campaigns, or CRM initiatives (strongly preferred)
• Proficiency with computer software such as Microsoft Word, PowerPoint, Excel, and Google Drive
• Demonstrated ability to learn, adapt to, and effectively utilize new AI-powered tools, platforms, and methodologies
• Understanding of or willingness to learn data protection regulations (e.g., ISO 27001, GDPR) and commitment to confidentiality

Benefits

• Competitive salary
• Comprehensive benefits package (health, dental, vision, 401k, etc.)
• Supportive and collaborative team environment
• Ongoing training and professional development opportunities