Responsibilities

• Drive Revenue Growth & Account Expansion: Own and hit growth targets within your book of business, focusing on expanding Adobe-related tech services engagements alongside broader multi-service opportunities.
• Coordinate Cross-Functional Teams: Bring Industry, Solutions, Partner, and Operations teams together seamlessly to build compelling, client-specific proposals.
• Facilitate Proposals & SOWs: Lead the drafting and refinement of SOWs and proposals alongside Subject Matter Experts (SMEs) and Project Management, ensuring scope, pricing, and value narratives hit the mark before delivery.
• Shape Account Strategy & Planning: Build and maintain annual account plans centered on upselling, cross-selling, and delivering clear business value with defined revenue milestones.
• Expand Creative & Brand Footprint: Uncover and cultivate opportunities to bring MERGE's creative and brand capabilities into existing accounts, positioning us for Agency of Record (AOR) status.
• Manage Senior Relationships: Serve as a trusted partner for clients, bringing forward proactive recommendations that position MERGE as a strategic growth partner rather than just a vendor.
• Align with Partners: Maintain a sharp understanding of the Adobe partner ecosystem, collaborating with Partner teams to spot co-sell and expansion opportunities.
• Keep Track of Pipeline & Forecasting: Track and report on account-level pipeline, bookings, and revenue progress against growth targets with accuracy and clarity.
• Adapt with Agility: Pivot seamlessly in a fast-paced environment, responding to changing client needs and market shifts without missing a beat.
• Lead with Humility: Approach every cross-functional team and client interaction as a true partner — listening intently, leaving ego at the door, and prioritizing joint success.

Requirements

• Experienced & Capable Leader: You bring 7+ years of experience in account management, client services, or business development within a digital agency, systems integrator, or professional services environment.
• Proven Revenue Growth Record: You have demonstrated success upselling and cross-selling multi-service engagements (including creative, brand, or tech services) within existing accounts.
• Strategic Proposal Lead: You carry a strong track record of leading SOW and proposal development, from scoping and pricing to articulating clear business value.
• Relationship Builder: You possess proven ability to build and nurture senior-level client relationships, including C-suite and VP-level stakeholders.
• Agile Collaborator: You excel at cross-functional teamwork, comfortably mobilizing SMEs, Solutions, Partner, and Operations teams through influence, adaptability, and open communication.
• Business-Savvy Communicator: You possess sharp business acumen and excellent written/verbal communication skills, making complex presentations and pitch moments feel effortless and engaging.
• Humble Team Player: You operate independently in fast-paced environments while maintaining a collaborative, humble attitude focused on shared team wins.

Preferred

• Familiarity with the Adobe Experience Cloud ecosystem (e.g., AEM, Adobe Analytics, Adobe Target, Adobe Campaign) or equivalent platform/service line growth experience.
• Experience identifying or supporting AOR/creative expansion opportunities within existing client relationships.

Benefits

• MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.