Responsibilities

• Own and deepen the client relationship, serving as a trusted advisor to senior and C-suite stakeholders and developing hospitality strategies that support client retention, relationship building, and business objectives.
• Lead the strategy, planning, and execution of a diverse portfolio of sports, entertainment, and high-touch executive events, ensuring seamless delivery across the full event lifecycle.
• Lead and mentor a dedicated hospitality team, providing strategic direction, establishing management routines, and ensuring accountability, collaboration, and consistent delivery across the program.
• Develop and manage multi-year ticket and hospitality strategies, including ticket usage plans, event allocations, and optimization of ticket management platforms and processes to drive utilization and program growth.
• Oversee end-to-end guest and attendee experience, continuously evaluating and improving every touchpoint from registration and invitations through onsite hospitality, executive hosting, follow-up communications, and post-event engagement.
• Lead event planning and project management, including timelines, project plans, agendas, status updates, event overviews, event guides, run-of-show documents, executive briefings, and post-event recaps.
• Oversee event financial management, including budgets, forecasting, tracking, reconciliation, and ensuring programs are delivered on budget and in accordance with agency protocols.
• Lead vendor, venue, hotel, and transportation sourcing and management, including research, vetting, contract review and negotiation, partner relationships, and oversight of deliverables.
• Oversee onsite event operations and execution, including executive and VIP hosting, guest logistics, vendor management, registration, hospitality, and ensuring the highest standards of service and quality.
• Guide the development and approval of creative and event materials, including registration websites, invitations, signage, renderings, guest communications, and other hospitality assets.

Requirements

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field.
• 8–10+ years of experience in sports, entertainment, hospitality, experiential marketing, or a related field, with demonstrated experience planning and executing complex hospitality and B2B programs in a fast-paced environment.
• Strong understanding of the sports, entertainment, hospitality, and brand consulting landscape, with a genuine passion for sports, entertainment, celebrity, lifestyle, and pop culture.
• Proven ability to lead client relationships, meetings, staff planning, and cross-functional teams, keeping stakeholders aligned, on time, and on budget.
• Demonstrated experience developing strategic perspectives and client recommendations, bringing new insights and ideas to the table, and identifying opportunities to elevate the scope of work.
• Strong project management and organizational skills, with the ability to prioritize multiple complex projects, manage deadlines and timelines, adapt to evolving circumstances, and perform under pressure while maintaining exceptional attention to detail.
• Strong budget management and forecasting skills, with a disciplined and strategic approach to financial management.
• Proven onsite event execution and vendor management experience, with the ability to oversee multiple partners and deliver seamless experiences.
• Exceptional written and verbal communication skills, including polished client correspondence, presentations, and experiential decks and run-of-show documents.
• High level of professionalism, discretion, judgment, tact, and poise, with the ability to build trust and credibility through strong relationships, confidence, and business acumen.

Preferred

• Agency experience highly preferred
• F1 Experience
• Cvent and/or Ticket Manager experience

Benefits

• Medical,
• Basic Life and AD&D Insurance
• Telemedicine
• Employee assistance and mental health counseling in person, virtually or through text
• Paid Vacation / Holidays
• Paid Sick Time
• Paid Parental Leave and Other Paid Leaves of Absence
• NICU leave
• Bereavement resources
• Adoption Benefits