Account Director (Healthcare + Consumer)

Responsibilities

• Lead a Diverse Portfolio: Own strategic client relationships across pharmaceutical, B2B, and consumer brands, understanding each client's unique business challenges, objectives, and opportunities.
• Champion Social-First Innovation: Partner with creative, strategy, and social teams to develop culturally relevant, boundary-pushing work that delivers meaningful business impact.
• Navigate Pharma Regulations: Bring an understanding of pharmaceutical advertising regulations, FDA guidelines, and medical, legal, and regulatory (MLR) review processes to help teams deliver innovative, compliant creative.
• Build Trusted Client Partnerships: Develop strong relationships with stakeholders at every level, from day-to-day partners to senior marketing executives, becoming a trusted advisor who anticipates needs and inspires what's possible.
• Drive Business Growth: Identify opportunities to expand client partnerships, grow revenue, and strengthen long-term relationships while maintaining healthy account profitability.
• Inspire Cross-Functional Teams: Lead and motivate teams across creative, strategy, social, production, and project management, fostering a culture of ownership, collaboration, and accountability.
• Balance Creativity and Compliance: Advocate for ambitious creative ideas while navigating regulatory requirements, client feedback, and complex approval processes.
• Own Business Operations: Manage account financials, scopes, resourcing, revenue forecasts, contracts, and profitability, making sound business decisions across competing priorities.
• Deliver Exceptional Work: Oversee the successful development and execution of social campaigns and always-on programs, ensuring work is strategically sound, creatively strong, and delivered on time.
• Support Agency Growth: Contribute to new business opportunities, organic growth initiatives, and the continued success of Movers+Shakers.

Requirements

• 8+ years of experience in account management or client services within an advertising, creative, or marketing agency, including experience leading teams and complex client relationships.
• Experience working with pharmaceutical brands, ideally in a DTC capacity , with a strong understanding of the regulatory considerations that shape pharmaceutical advertising.
• Familiarity with FDA advertising guidelines and MLR review processes, including experience navigating complex stakeholder feedback and approvals.
• Deep social media expertise and a strong understanding of how brands can leverage social platforms to drive cultural relevance and business results.
• Experience leading integrated social campaigns across organic, paid, influencer, and content-driven programs.
• Demonstrated success managing multiple accounts, balancing competing priorities, and driving client growth and retention.
• Strong business acumen, including experience managing account financials, scopes, resourcing, and profitability.
• Proven ability to build trusted relationships with senior-level client executives and confidently navigate challenging conversations.
• Experience leading, mentoring, and motivating high-performing cross-functional teams.
• Exceptional communication, organizational, and problem-solving skills.

Preferred

• Experience across multiple industries, particularly pharmaceutical, healthcare, B2B, and consumer brands.
• Experience helping regulated brands embrace more innovative, social-first marketing approaches.
• Experience in consumer health, wellness, or other rapidly evolving healthcare categories.