Account Director

New York City, NY (On-site)

$97K/yr – $116K/yrSenior Level6+ years expFull time

Posted 2 weeks ago

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Job Summary

Owns the end-to-end social commerce pilot across TikTok Shop and TikTok LIVE with a focus on planning, execution, and learning loops that move GSV targets.

  • Owns creator management and content/liv e planning around LIVE outcomes and weekly optimization cycles.
  • Drives a test-and-learn roadmap with hypotheses and measurable outcomes for performance gains.

Job Description

Owns the end-to-end social commerce pilot across TikTok Shop and TikTok LIVE, from planning through in-market optimization and monthly business reviews.

  • Managing two creators end-to-end, including day-to-day communications, content/LIVE calendars, briefing, coaching, quality control, and on-time delivery of pre-, during-, and post-LIVE short-form content
  • Collaborating with our client on LIVE commerce operations, including run-of-show planning, product prioritization, offer and affiliate link readiness, moderation/run support, and post-LIVE retrospectives
  • Driving a continuous test-and-learn roadmap (creative hooks, formats, cadence, product focus, offers, bundling, creator approaches), with clear hypotheses, measurement plans, and documented learnings
  • Partnering with internal and client stakeholders to secure and coordinate the right inputs for success—product access/seeding, samples, key messages, brand guidelines, SMEs (e.g., makeup artists/education), and any required approvals
  • Collaborating cross-functionally across social strategy, creator/influencer, commerce operations, paid social/media, and analytics to ensure integrated execution and strong performance
  • Tracking performance to GSV targets and supporting metrics (traffic, CTR, CVR, AOV, retention, LIVE engagement), and translating results into weekly optimizations and monthly growth recommendations
  • Building client-facing readouts, weekly status updates, performance dashboards/recaps, POVs, and scaling recommendations for future expansion across categories
  • Managing timelines, dependencies, risks, and stakeholder expectations in a matrixed environment; proactively escalating issues and proposing solutions
  • Ensuring compliance with platform policies, brand guidelines, affiliate disclosures, and content requirements, while maintaining a high bar for creator authenticity and TikTok-native execution
Digitas North America logo

Digitas North America

3.9 Glassdoor

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

Founded in 1980
Boston, Massachusetts, US
2.8K employees (892 in marketing)
74% recommend to a friend
82% CEO approval

Traffic Signals

Monthly Visitors
67.2K
Traffic Source Mix
Search
42.7%
Direct
42.7%
Referral
6.8%
Social
6.2%
Paid
1.1%

Headcount Trend

Current headcount: ~2.9K

Marketing Team

Marketing Team Size
673 (23% of company)
Median Career Experience
11 years
Median Tenure
3.9 years
Marketing Roles Posted (Last 30 Days)
30

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