Responsibilities

• Lead the daily client relationship across a global enterprise account, managing a complex network of partners at varying levels of seniority.
• Navigate and map client-side team structures across multiple business units and geographies, adapting your approach to different internal cultures and evaluation processes.
• Oversee integrated digital programs spanning social, web, email and digital strategy, from brief through production to evaluation.
• Oversee all resource management across creative and strategy teams, owning the briefing process end-to-end and ensuring workflows function smoothly and to the standard the account demands.
• Drive the ongoing optimisation of operational processes and ways of working: identifying inefficiencies, implementing improvements, and consistently raising the bar on what the account team delivers.
• Own account financials: own and maintain forecasts, scope new briefs, submit estimates, and ensure accurate invoicing.
• Facilitate the conceptual stages of campaign development, connecting strategy and creative teams to client needs before managing delivery end-to-end.
• Support and develop junior members of the account team.
• Bring informed, well-versed perspectives on B2B marketing to client conversations - contributing to strategic discussions, not just administering them.

Requirements

• 5+ years in a client-facing agency role, with experience managing enterprise or large-scale B2B accounts.
• Experience building trusted relationships with senior partners at complex, multinational organizations.
• Experience working across full-service digital channels, including organic and paid social, web content, email, SEO/SEM and digital strategy.
• Experience overseeing resource management and internal briefing processes within an agency environment, with the ability to guide operational efficiency across diverse teams.
• Sound business understanding: forecasting, scoping, estimating, and financial oversight at the account level.
• Communication proficiency and relationship‑building experience across all levels, including C‑suite and global leads.
• Structure with the ability to manage multiple concurrent workstreams without loss of quality or oversight.
• Genuine knowledge of and interest in B2B marketing: able to contribute to strategy, not just execute it.
• Experience in line managing and/or mentoring junior team members.

Benefits

• Competitive salary and performance-based monthly and annual bonuses
• Generous PTO policy
• 401K
• Medical, dental, and vision cover
• Health Savings Account and Flexible Spending Account
• Life, accidental death, and disability insurance