Company Description

Watermark is a creative agency that has been delivering exceptional marketing and communication solutions since 1980. Serving a diverse range of industries, from local businesses to global corporations, we provide a full range of services, including marketing, branding, advertising, digital solutions, and corporate communications. Our small agency model allows us to build personal and meaningful connections with clients while providing big agency value. At Watermark, we pride ourselves on our talented, creative, and technically skilled team, dedicated to meeting and exceeding client expectations.

Role Description

The Account Coordinator is a full-time role with a hybrid work arrangement based in Denver, CO, allowing for a combination of in-office and remote work. The role involves managing client accounts, fostering strong client relationships, providing excellent customer service, and coordinating projects to ensure successful execution. The Account Coordinator will also be responsible for analyzing client feedback, liaising between clients and internal teams, and supporting the delivery of effective marketing and communication solutions.

Responsibilities and Duties

• Participation in client presentation meetings
• Participation in the strategic development process
• Participation at project inception to maintain timely workflow and client communication
• Assist co-workers in expediting projects to rapid completion
• Understanding and identifying clients’ strategic communication requests
• Standard documentation and identification relative to job scope and budget
• Project coordination for maintaining regular and consistent client contacts, ensuring effective communication
• Summarizing client meetings, project summary recaps
• Copywriting utilizing AI, editing and proofreading for projects, as needed
• Compiling details required for proposals, estimates, and status reports for clients, as needed
• Developing vendor relationships and monitoring vendor performance
• Standard administration tasks required in this role, (i.e. job archive filing, inventory/restocking of office supplies, prep for client meetings, etc.)

Upselling and Outgrowing Clients

• Proactively identify opportunities for service expansion with current clients.
• Collaborate with the account team to develop growth strategies that align with client business goals.
• Monitor client performance and health to ensure long-term retention and identify potential for service upscaling.

Qualifications and Skills

• Undergraduate degree in Advertising, Marketing, English or related
• 3 years prior work experience with a marketing agency
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office suite and Google Docs on the Mac platform
• Has used organizational tools like ASANA
• Self-initiator
• Team mentality
• Strong organizational skills
• Passion for learning
• Knowledge of marketing automation
• A strong understanding of social media
• Strong Interpersonal and Communication Skills to effectively build and maintain client relationships
• Proficiency in Account Management, ensuring projects are delivered on time and exceed expectations

Benefits

• Fully paid health insurance plan
• Hybrid work
• Monthly phone stipend
• Monthly fitness stipend
• 401k match
• One week vacation after 6 months
• 4 paid flex days per year
• Paid holidays
• Life insurance

Note to Applicants:

• This role will be based in Denver, CO
• Relocation expenses are not covered

Pay range:

$60-70,000