Account Coordinator Open Position Richmond, VA or Atlanta, GA | Hybrid About Us Dotted Line is an award-winning, strategically inspired creative agency focused on three core areas: brand, creative, and content. Our growing roster of national and regional clients has one thing in common: ambition. They look to us to help drive sustainable growth — and we deliver through clarity, execution, and measurable results. Recognized as a top place to work in Virginia, Dotted Line is a values-led organization committed to our clients, our work, and one another. Our team members thrive in a culture built on transparency, collaboration, continuous improvement, and accountability. Visit www.dottedline.agency to learn more about our team and approach. About You You are detail-driven, highly organized, and take pride in getting things right. You thrive in environments where clarity, follow-through, and professionalism matter. You enjoy supporting teams, managing moving parts, and ensuring nothing slips through the cracks. You are proactive, responsive, and dependable — someone others trust to keep work moving forward. You are comfortable interacting with clients while learning under the guidance of Account leadership. You don’t need to know everything yet — but you care deeply about accuracy, ownership, and continuous growth. Specifically, you: Have 2–4 years of experience in agency, marketing, or account coordination Are comfortable managing multiple accounts simultaneously Communicate clearly and professionally, both internally and externally Are highly organized and structured in your documentation and follow-up Are motivated by accuracy, execution excellence, and team collaboration Automotive experience is a plus About the Role As an Account Coordinator, you will support multiple agency accounts across industries including automotive, home furnishings, healthcare, and more. You will serve as a critical execution partner to Account leadership — ensuring workflows move efficiently, briefs are clear, compliance requirements are met, and deliverables are executed accurately and on time. What You’ll Do Account Support Provide support on 5–6 client accounts Assist with scheduling, communication, meeting reports, and documentation Maintain organized trackers, calendars, and communication logs Support status deck development and internal coordination Own smaller work streams and follow through to completion Workflow & Execution Facilitate projects from brief through delivery Track timelines and proactively flag risks or missing information Ensure smooth handoffs between internal teams and clients Help keep work prioritized and on schedule Brief Development Write or assist in developing structured briefs for monthly offers, emails, print, promotions, and seasonal campaigns Ensure clarity in themes, offer structure, disclaimers, deliverables, and timelines Maintain compliance accuracy in all materials Budget & Reporting Support Assist in compiling digital performance, traffic, sales, and budget reports Prepare client-ready reporting materials for internal and external distribution Automotive Compliance & Co-Op Management Submit creative assets for manufacturer compliance review Track approvals and ensure execution aligns with compliance standards Collect and submit co-op documentation Maintain organized records and track required sales events Email Campaign Execution Coordinate weekly email builds in Constant Contact Route for approval and deploy campaigns on schedule Website Updates Assist with simple website updates including banners, disclaimers, and creative refreshes Maintain accuracy and consistency across digital touchpoints Desired Experience Experience supporting integrated marketing campaigns Familiarity with agency workflows and cross-functional collaboration Strong organizational and time-management skills Ability to manage multiple projects simultaneously Comfort with client-facing communication Tools Google Workspace Asana, Productive, or similar project management platforms Constant Contact or similar email platforms Success Metrics 95% on-time delivery Zero compliance strikes Accurate monthly offer and brief execution Organized tracking of approvals and deadlines Rapid internal responsiveness | Maximum 24-hour client responsiveness Dotted Line Benefits Hybrid work environment Monthly culture-building activities Performance-based, profit-sharing opportunities Health, Dental, and Vision benefits Simple IRA Retirement Plan Unlimited paid time off with 4 weeks minimum 14 paid company holidays including the week between Christmas and New Year’s 2 company-organized paid volunteer days Company Values We Live Every Day Treat team members, clients, and partners like you want to be treated Always be improving, learning, and growing Collaborate and be a team player Go the extra mile Do work we are proud of Focus on client results Why Should You Apply? Opportunity to grow within a high-performing, supportive agency Exposure to multiple industries and integrated campaigns Clear leadership guidance and professional development A culture built on clarity, accountability, and collaboration A chance to play a meaningful role in delivering work that drives real results