Responsibilities

• Support the administration and execution of firmwide client feedback and survey programs.
• Partner with internal teams and external vendors to coordinate projects and ensure a smooth client feedback process.
• Assist with collecting, organizing, and analyzing client feedback data to help identify trends and opportunities for improvement.
• Help prepare communications, resources, and instructions related to client experience initiatives.
• Support client onboarding and client experience improvement projects across the firm.
• Collaborate with partners, administrators, and other stakeholders to answer questions and support ongoing initiatives.
• Utilize CRM and other technology platforms to maintain data integrity and support reporting needs.
• Contribute to project management activities, including tracking timelines, deliverables, and key milestones.

Requirements

• Completion of three years of study in pursuit of a Bachelor’s Degree in Marketing or related field
• Academic success (a minimum cumulative GPA of 3.0)
• Moderate degree of creativity and latitude is expected
• Strong written and oral communication skills
• Ability to follow instruction and work as a team player
• Experience with MS Office (Word, Power Point, Excel, Outlook)
• Basic understanding of and interest in content marketing and social media

Benefits

• We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.