Whalar (US) Associate Director, Client Services

New York City, NY (Hybrid)

Salary Not AvailableSenior Level5+ years expFull time

Posted 2 weeks ago

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Job Summary

Own cross‑functional campaign delivery and client service with a focus on creator-led social programs across TikTok, Instagram, and YouTube, while mentoring the team and partnering with Measurement for wrap reports.

Own campaign delivery across social platforms and client partnerships, driving flawless execution and escalation handling.
Lead day‑to‑day operations, budgets, and contracting with Business Affairs to optimize spend and reconciliation.
Shape team growth and alignment with creators, trends, and platform updates while delivering actionable, data-driven reports.

Job Description

Responsibilities

Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director
Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
Assist team in creator negotiations (where applicable) with support from Director
Manage all contracting alongside the Business Affairs team and creators/agents
Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc.

Requirements

5+ years’ agency or brand experience, including team management
Have strong detail-oriented communication, organizational and interpersonal skills
Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
Appreciate and understand the value of top quality creativity
Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
Proven track record of successful program delivery and account growth with large customer accounts
Great management skills, a natural leader and motivator of people

Nice to have

Experience with gaming brands and creators is a plus

Benefits

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner\'s Home office allowance
- Up to 16 weeks of paid parental leave
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance

Whalar Group

Whalar Group is the leading independent global Creator company, featuring a unique, end-to-end Creator ecosystem. We embrace Creators and activate their communities for brands and businessesWe believe the future belongs to Creators: those who dream loud, and wrestle those dreams into the real world. Passionate, diverse, modern storytellers who create vibrant culture and value-driven communities. Brave entrepreneurs who demand a new creative playground and a new economy, the Creator Economy.Our trust and proximity to Creators evolved into a first-of-its-kind Creator ecosystem: a suite of services designed to meet the needs of today’s Creators and the brands that want to work with them.Our ecosystem includes the largest independent Creator agency, a 360° Creator talent management company, a first-of-its-kind IRL campus for Creators, a digital talent management platform, a venture studio, and a ground-breaking gaming studio.With a team of 300+ around the world, Whalar Group melds entrepreneurship, technology, and creativity to unlock limitless possibilities.For more information, visit: www.whalargroup.com.Instagram: @WhalarGroup

New York, New York, USA

20 employees (7 in marketing)

whalargroup.com