Responsibilities

• Working collaboratively and providing excellent customer service and thoughtful communication to stakeholders requesting support
• Track, route, and redirect problems to correct resources via ticketing system or project management software; properly escalate unresolved issues; follow up, provide feedback, and see problems through to resolution
• Review proposed content revisions for accuracy, suggest revisions, and collaborate on the creation of user-focused content to ensure they are aesthetically pleasing, within brand, work in a variety of browsers, and meet accessibility standards
• Complete approved content changes, new page requests, etc. as assigned
• Research best practices for new content, as well as for optimizations for current content
• Maintain web posting best practices to be shared with all Antioch.edu web content editors
• Implement content accessibility fixes and/or advise other content editors to do so
• Help to manage the organization, health, and updates of the WordPress CMS and plug-ins
• Regularly scan sites, document bugs, and correct new issues
• Identify opportunities to improve our site, using accessibility, site speed, and other review tools

Requirements

• Bachelor’s Degree in a discipline related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• At least two (2) years of relevant work experience
• Experience in higher education, nonprofit, or for-profit social enterprise preferred
• Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines
• Excellent written, verbal, and interpersonal skills; demonstrates strong grammar, spelling, and proofreading skills
• Exceptional attention to detail and a flexible, problem-solving approach when faced with ambiguity
• Able to learn new software and willing to adapt to a dynamic environment
• Able to work professionally and build trust at all levels of the organization
• Experience with WordPress and familiarity with accessible web design best practices
• Basic understanding of HTML and best practices for web design
• Experience with Microsoft Office (Excel, Word, PowerPoint) and Google Apps (Gmail, Docs, Sheets, Hangouts)
• Experience working with or overseeing content on a large-scale site, or multiple sites, with numerous editors and content owners preferred.
• Demonstrated ability to write SEO-driven short-form content, including a basic understanding of keyword research
• Knowledge of higher education preferred, or an industry with diverse stakeholders, complicated regulations, and a wide range of products and audiences.