VP Marketing Operations Manager

New York City, NY (Hybrid)

$130K/yr – $195K/yrSenior Level4+ years expFull time

Posted 5 weeks ago

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Job Summary

Own governance, controls, and cross-functional risk across marketing operations to ensure precision and compliance at scale.

  • Own Paid Media governance and controls across Ad Tech, Marketing Measurement, and Business Execution with policy adherence.
  • Identify operational gaps, build practical solutions, and drive remediation with Marketing, Finance, Legal, Compliance, and Analytics partners.

Job Description

Responsibilities

  • Manage governance and controls activities across Paid Media, Ad Tech, Marketing Measurement, and Business Execution, ensuring adherence to established processes, policies, and control requirements.
  • Identify operational risks and process gaps across the marketing function, develop practical solutions, and drive implementation to close those gaps.
  • Coordinate control-related activities including audits, issue remediation plans, and ongoing monitoring efforts to maintain operational integrity.
  • Lead multiple projects and workstreams simultaneously, ensuring all deadlines and deliverables are met across a fast-paced environment.
  • Develop and maintain process documentation, operating procedures, and control inventories to support consistency and accountability across the organization.
  • Analyze operational data, reporting, and performance metrics to surface trends, exceptions, and areas requiring attention, and communicate findings clearly to leadership.
  • Partner with stakeholders across Marketing, Finance, Procurement, Legal, Compliance, and Analytics to align priorities and drive execution on shared objectives.
  • Prepare executive-ready presentations, status updates, and communications that clearly convey operational performance and risk posture.

Requirements

  • Bachelor\'s degree in Business, Marketing, Finance, Analytics, or a related field.
  • 4–7+ years of experience in business operations, governance, controls, project management, marketing operations, or risk management.
  • Demonstrated ability to identify issues, inconsistencies, and operational risks with strong attention to detail.
  • Proven organizational and project management capability, with experience managing multiple priorities and workstreams concurrently.
  • Clear and effective written and verbal communication skills, including experience preparing and delivering presentations to senior leadership.
  • Ability to collaborate with and influence stakeholders across varied teams and seniority levels to drive alignment and execution.
  • Experience developing process documentation, operating procedures, and driving measurable operational improvements.

Preferred

  • Familiarity with paid media, programmatic advertising, marketing operations, or marketing measurement environments.
  • Experience supporting annual planning cycles, governance reviews, or regulatory and internal compliance requests.

Benefits

  • A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
  • Exposure to a broad range of functions — including Finance, Legal, Compliance, Analytics, and agency partners — that accelerates professional development and broadens your expertise.
  • The opportunity to take ownership of high-impact operational and governance workstreams with visibility at the leadership level.
  • Access to learning and development resources that support your continued growth in marketing operations, risk management, and business execution.
  • A performance-driven team environment where your contributions to process improvement and operational discipline are recognized and valued.
  • Competitive financial wellbeing and benefits package, including support for long-term financial planning.
  • Wellbeing support and work-life balance initiatives designed to help you perform at your best.
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Citi

3.7 Glassdoor

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.

Founded in 1812
New York, New York, US
195K employees (3,957 in marketing)
69% recommend to a friend
70% CEO approval

Traffic Signals

Monthly Visitors
2.3M
Monthly Google Ads Budget
$4.2K
Traffic Source Mix
Search
22%
Direct
42.9%
Referral
34.4%
Social
0.2%
Paid
0.5%

Headcount Trend

Current headcount: ~199.4K

Marketing Team

Marketing Team Size
2,872 (1% of company)
Median Career Experience
20 years
Median Tenure
8.3 years
Marketing Roles Posted (Last 30 Days)
26

Funding

Total Funding
$22.3B
Last Raise
$6.5B
Post IPO Debt, 6 months ago

Funding History

  • Sep 2025
    Post IPO Debt • $6.5B
  • Apr 2025
    Post IPO Debt • $2.8B
  • Nov 2024
    Post IPO Debt • $4.3B

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