Responsibilities

• Owns both the vision for and the outcomes of our affiliate client services organization.
• Defining how affiliate program delivery is structured, resourced, and executed at AP, and driving the commercial and operational performance of the department.
• Owns the P&L for the affiliate delivery organization; drive success across top and bottom line metrics.
• Build role: help refine and build the affiliate team structure of the future, not simply operate the current structure.
• Lead, Manage, and Hold Your Team Accountable: Owns the performance and culture of a large, globally dispersed affiliate client services organization; develops a bench of managers; succession planning; direct, respectful feedback; maintain high team NPS.
• Resource Allocation, Management, and Profitability: final decision-maker on headcount, hiring, promotions, compensation; manages utilization, staffing, and scope-of-work pricing; maximize capacity before new hires; identify efficiencies and new revenue opportunities; ensure target margins are met; say no to work that hurts margins.
• Superior Client Satisfaction: ensure delivery quality and client trust; identify risks early; escalation point for issue resolution; support retention and expansion through day-to-day delivery quality.
• Premium Program Execution: maintain high professional standards; identify and close execution gaps; remove barriers; champion new tools and processes; lead delivery AI transformation; adopt AI tools and new operating models as standard.
• Internal Accountability and Organizational Stewardship: operate in a matrixed environment with clear ownership for key decisions; disseminate information with business context; surface risks; be a senior internal advocate for affiliate delivery; appoint single owner for key decisions.
• Lead the definition and rollout of the affiliate team structure of the future, evolving processes, operating rhythms, and best practices as the organization scales

Requirements

• 10+ years of combined affiliate marketing and client services or agency experience
• Proven track record owning and scaling a business line, practice area, or large client portfolio
• Experience leading Managers and cross-regional teams across multiple geographies
• Deep expertise in affiliate program strategy, execution, and performance measurement
• Strong understanding of how affiliate integrates with influencer, retail media, and broader partnership marketing
• Demonstrated experience leading AI adoption or transformation initiatives within a team or organization
• Financial acumen, including forecasting, margin management, and P&L ownership
• Bachelor's degree required
• Ability to travel up to 30%, including internationally

Benefits

• 100% remote work for everyone
• Group medical, dental, and vision coverage insurance (with opt-out benefits)
• 401K with matching
• Open Paid Time Off
• Summer & Holiday Wellness Breaks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowances
• Paid sabbatical leaves, donation matching, and more!!