Responsibilities

• Lead, Manage, and Hold Your Team Accountable:
• Owns the performance and culture of a large, globally dispersed affiliate client services organization. Sets and models the standard for leadership at every level, developing a deep bench of managers who coach, retain, and elevate their teams. Drives succession planning with intentionality, proactively identifying and developing the next tier of leaders. Addresses underperformance directly and early, holding the wider leadership team accountable for doing the same. Gives direct, respectful feedback instead of letting issues sit, and holds every manager in the org to that same standard. Builds an environment aligned to AP's values where team NPS scores are strong and high-performers choose to stay and grow.
• Resource Allocation, Management, and Profitability:
• Serves as final decision-maker on department headcount, hiring, promotions, and compensation. Owns department margin by working closely with Finance, Operations, and People to manage utilization, staffing plans, and scope-of-work pricing. Sets the expectation that capacity is maximized before new hires are approved. Continuously identifies structural efficiencies, new revenue opportunities, and ways to deliver better client outcomes without adding cost. Ensures target margin percentages are met consistently. Says no to work that would strain margin or team capacity without a clear strategic payoff, treating not all revenue as equally worth taking on.
• Superior Client Satisfaction:
• Deeply invested in client happiness as a direct reflection of delivery quality. Works closely with Account Directors and cross-functional partners to ensure the delivery team is executing at a standard that earns client trust and confidence. Skilled at identifying potential risks early and coaches the team to do the same. Acts as a point of escalation to support fast and effective issue resolution. While formal retention and expansion accountability sits with the Account Directors, this role understands that exceptional day-to-day delivery is what makes those outcomes possible, and holds the team to that standard.
• Premium Program Execution:
• Ensures the affiliate delivery organization is consistently performing at a highly professional standard. Operates with extreme ownership in identifying and closing execution gaps, whether at the account level or across the department. Uses feedback mechanisms and trust-but-verify practices to maintain quality at scale. Removes barriers for teams and champions the adoption of new tools and processes, while leading the team toward new ways of working instead of defending how things have always been done. Leads the delivery AI transformation with genuine passion and a clear point of view, identifying and driving adoption of AI tools and workflows that improve delivery quality, increase team capacity, and produce better outcomes for clients. Sets the expectation across the organization that embracing AI and testing new operating models is a professional standard, not an option, and builds a culture where teams are continuously experimenting, learning, and raising the bar on what is possible.
• Internal Accountability and Organizational Stewardship:
• Operates with confidence in a matrixed environment, balancing flexibility with clear decision-making. Establishes single-threaded ownership for key decisions across the delivery organization rather than defaulting to consensus, so it is always clear who owns the call. Disseminates information with the business perspective in mind, ensuring teams have what they need to act with context. Proactively surfaces and escalates business risks to the right people at the right time. Serves as a senior internal voice for affiliate delivery across the agency, contributing to cross-functional strategy and organizational decisions.

Requirements

• 10+ years of combined affiliate marketing and client services or agency experience
• Proven track record owning and scaling a business line, practice area, or large client portfolio
• Experience leading Managers and cross-regional teams across multiple geographies
• Deep expertise in affiliate program strategy, execution, and performance measurement
• Strong understanding of how affiliate integrates with influencer, retail media, and broader partnership marketing
• Demonstrated experience leading AI adoption or transformation initiatives within a team or organization
• Financial acumen, including forecasting, margin management, and P&L ownership
• Bachelor's degree required
• Ability to travel up to 30%, including internationally

Preferred

• Executive-level leader with a strong sense of ownership and accountability
• Proven ability to set vision and translate it into consistent operational execution
• Commercially minded with deep understanding of agency economics and P&L management
• Willing to challenge how things have always been done and build the team structure and ways of working affiliate delivery needs next, not just run the ones already in place
• Trusted senior partner to clients and internal teams, with strong executive presence
• Exceptional people leader who develops, motivates, and retains high-performing teams
• Comfortable managing through ambiguity, change, and organizational complexity
• Genuinely passionate about AI and how it can transform the way teams deliver work; already using it and building teams that do the same
• Strong written and verbal communicator who can represent AP with confidence at any level
• Thrives in a fast-paced, remote-first environment

Benefits

• AP PERKS & BENEFITS - WHAT WE OFFER
• 100% remote work for everyone
• Group medical, dental, and vision coverage insurance (with opt-out benefits)
• 401K with matching
• Open Paid Time Off
• Summer & Holiday Wellness Breaks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowances