Responsibilities

• Lead the creative direction for lifecycle marketing, defining how Chime engages members across key moments and journeys
• Turn lifecycle strategy into compelling, cohesive narratives that go beyond individual assets
• Apply AI and emerging tools to transform how lifecycle campaigns are concepted, produced, and personalized at scale
• Partner with Growth to drive experimentation, using insights and performance data to evolve creative approaches
• Raise the bar for lifecycle creative, delivering work that is both brand-building and performance-driving
• Collaborate closely with Product, Content, Marketing, and Engineering to bring ideas to life
• Operate with autonomy, identifying opportunities and pushing the work—and the team—forward

Requirements

• 4-6+ years of experience in lifecycle, product, or marketing design
• A strong point of view on creative systems and how to design for scale
• Experience designing across lifecycle channels like email, push, in-app, and SMS
• A track record of driving measurable impact through your work
• A deep understanding of user behavior, journeys, and experimentation
• Fluency in Figma and modern design systems, and AI-native thinking
• Strong storytelling and communication skills, with the ability to influence cross-functional partners
• The ability to own large areas of work and navigate ambiguity with confidence

Benefits

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!