Responsibilities

• Strategic Leadership & Scaling: Architect and execute a comprehensive community and brand strategy that drives improvements in brand sentiment, product adoption, and long-term customer retention.
• Omnichannel Community Management: Oversee our online communities, in-person clinician meetups, event experiences, and advisory groups such as the SimpleCircle customer advisory board to ensure a continuous, high-value feedback loop between our users and our product teams.
• Executive & Product Storytelling: Produce high-impact live streams and digital content, humanizing our decision-making process and building transparency with our community.
• Influence & Advocacy: Build and manage our connections with a robust network of industry influencers and brand ambassadors to drive meaningful dialogue across the internet and at key industry forums.
• Integrated Brand Communications: Direct all Public Relations (PR) efforts and social media channels to ensure a cohesive, authoritative, and empathetic voice across all relevant aspects of the mental health landscape where we have the right to contribute.
• Innovation & Tech Integration: Identify and adopt emerging technologies, including the ethical and efficient use of AI, to enhance community interactions without losing the "human touch."
• Resource & Budget Management: Manage departmental budgets and apportion resources toward high-impact projects that balance creative innovation with measurable business outcomes.
• Organizational Leadership: As a member of the Marketing Leadership Team, contribute to the strategic guidance of our Marketing organization, ensuring that we remain an innovative and positive force for growth, while also creating an excellent environment in which to build a career for our team members.