Responsibilities

• Serve as the primary owner of the client relationship for the assigned brand, building trust and guiding strategic decision‑making
• Lead brand strategy and influence clients to achieve business and marketing objectives
• Develop a deep understanding of the client’s business, competitive landscape, and industry trends; stay alert to marketplace shifts
• Approach the brand with a holistic marketing lens, integrating emerging technologies and cross‑channel insights into recommendations
• Lead, manage, and mentor the account team; provide guidance on agency processes, culture, and best practices
• Partner with integrated agency teams to ensure seamless collaboration and delivery of high‑quality, strategically aligned work
• Evaluate creative against strategic objectives and provide clear, constructive feedback
• Own revenue management, forecasting, and financial performance for the brand; oversee budgets, staffing, and scope negotiations
• Optimize agency services and internal workflows to improve efficiency and elevate output
• Spearhead major client presentations, including annual plans and key program recommendations

Requirements

• 10+ years of experience in client services, including pharmaceutical advertising (required)
• Prior DTC experience required
• 3+ years of people management experience, with a proven ability to develop and mentor team members
• Proactive, action‑oriented problem solver who drives momentum and resolves challenges efficiently
• Demonstrates integrity and builds trust consistently with colleagues and clients
• Proven track record of growing business within existing accounts (upselling), and experience supporting new business pitches

Benefits

• our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.