Responsibilities

• Partner with design, development, and marketing/communications stakeholders to deliver UX copy for customer-facing web and account experiences
• Shape content and product strategy by bringing a narrative, user-behavior perspective to team discussions
• Maintain accurate, current copy files and track stakeholder and legal review feedback
• Contribute to and help evolve content strategy set by leadership
• Represent project status in regular team meetings throughout each project’s lifecycle
• Collaborate with fellow UX writers to ensure consistent quality and cohesion across deliverables
• Assess product, user research, and design requirements, benchmarking internal and external best practices to guide content decisions

Requirements

• Experience producing clear, on-brand UX copy across multi-stakeholder workflows spanning design, development, and marketing/comms
• Strong grasp of brand voice, tone, and narrative consistency across products
• Comfortable navigating Figma prototypes to apply copy in context (design expertise not required)
• Experience using AI-powered tools to support the content-creation process
• Ability to manage multiple projects and timelines, coordinating with product, program, and development partners
• Self-starter mindset with a solution-oriented approach to ambiguous problems
• Proficiency with Microsoft Word for producing and delivering legally reviewed copy decks

Benefits

• Competitive compensation
• Comprehensive benefits
• Ongoing opportunities for learning and development.