Responsibilities

• Own technical product positioning and messaging for the Microsoft 365 Copilot portfolio that’s grounded in product truth, customer needs, and competitive reality.
• Build deep product expertise by partnering with engineering and PM to understand architecture, integrations, dependencies, limitations, functionality, and roadmap direction and translate that into simple, accurate narratives.
• Lead product-truth validation for customer-facing assets (web, demos, core content) and ensure claims are specific, testable, and aligned to current state.
• Shape product experiences by bringing customer feedback, market signals, and competitive learnings into readiness and prioritization discussions.
• Develop technical storytelling frameworks that help audiences understand “how it works” and “why it matters,” especially for IT, decision makers, and end users.
• Partner with the storytelling team to evolve our messaging and assets (e.g., narrative briefs, value propositions, talk tracks, demo story arcs, FAQs, and objection handling) that tell a consistent, differentiated Copilot story across various channels.
• Lead evaluations by analyzing workflow comparisons, demo replications, feature and capability assessments, strengths/limitations, and observed customer implications into clear guidance for Copilot positioning, messaging, and readiness.
• Partner with sales and customer-facing teams to learn from real evaluations and deployments and surface adoption blockers, admin concerns, and technical objections and drive improvements in messaging and readiness.

Requirements

• Master's Degree in Marketing, Communications, Computer Science, Business, Engineering or related field AND 3+ years experience in business
• OR Bachelor's Degree in Marketing, Communications, Computer Science, Business, Engineering or related field AND 5+ years experience in product marketing, technical marketing, or technical communications
• OR equivalent experience
• Experience marketing AI-powered products, platforms, or productivity/cloud services (e.g., Microsoft 365, security/compliance, identity, collaboration, analytics)
• Experience creating technical collateral and presenting to technical audiences (e.g., whitepapers, reference architectures, conference talks, technical deep dives, or hands-on workshops)
• Demonstrated ability to craft technical product narratives that translate complex products and workflows into clear, outcome-driven customer stories
• Cross-functional collaboration skills with product management, engineering, design, and sales/field stakeholders
• Demonstrated ability to build deep product expertise and translate complex systems into accurate, differentiated messaging for both business and technical audiences
• Experience validating product claims with engineering/PM partners and creating technical proof points (e.g., how-it-works explanations, evaluation guidance, limitations/constraints, and admin/IT considerations)
• Competitive analysis skills, including the ability to understand competitor workflows and positioning and translate that into clear differentiation

Preferred

• Experience marketing AI-powered products, platforms, or productivity/cloud services
• Experience creating technical collateral and presenting to technical audiences
• Demonstrated ability to craft technical product narratives that translate complex products and workflows into clear, outcome-driven customer stories
• Cross-functional collaboration skills with product management, engineering, design, and sales/field stakeholders
• Demonstrated ability to build deep product expertise and translate complex systems into accurate, differentiated messaging for both business and technical audiences
• Experience validating product claims with engineering/PM partners and creating technical proof points (e.g., how-it-works explanations, evaluation guidance, limitations/constraints, and admin/IT considerations)
• Competitive analysis skills, including the ability to understand competitor workflows and positioning and translate that into clear differentiation
• Experience representing products externally through technical sessions (conferences, webinars, customer briefings) and building content that scales through partners and the community
• Customer-obsessed mindset, with the ability to ground product truth in real customer needs, constraints, and adoption blockers
• Ability to balance long-term narrative intent with near-term execution; comfortable operating in fast-paced, ambiguous environments and creating clarity through writing