Responsibilities

• Spearhead high-impact digital initiatives within our Technical Services Group, serving as the critical bridge between development teams and clients by translating complex technical guidelines into actionable project plans.
• Own the entire lifecycle of multiple technical programs—dynamically allocating engineering resources, forecasting budget burn-rates, and preemptively mitigating technical risks—while championing agile agency processes and QA collaboration to ensure the flawless, on-time delivery of sophisticated technical solutions.
• Manage multiple projects within MERGE's Technical Services Group (TSG) projects, ensuring adherence to scope, delivery dates, team resourcing, and tasking across the project lifecycle
• Communicate technical guidelines to the internal team and clients for effective execution of digital programs
• Update internal client teams on project progress and manage communications, reviews, and feedback
• Coordinate team resources and task assignments based on project deliverables and plan
• Present project parameters and checkpoints to set client expectations and ensure timely delivery of quality deliverables
• Provide detailed progress reports and forecasts to internal teams and Account Management
• Analyze project hours to forecast burn and identify potential risks to timeline and budget; recommend mitigation strategies
• Assist with contingency planning, problem resolution, and maintain schedules, budgets, and quality deliverables

Requirements

• 3-5 years of experience in managing small to medium-sized marketing operations and work management projects
• Hands-on experience with Adobe Marketo and Workfront, including the ability to manage projects in the systems and understand the technology being managed
• Experience with Smartsheet, Jira, and Confluence is required
• Prior experience working in marketing/advertising agency operations environment is required
• Knowledge of the Marketo project life cycle (e.g., migration, integration) and be able to identify scope changes
• Strong project management skills, including monitoring and reporting on project status, budgets, schedules, and resource management
• Understanding of information architecture and user experience best practices
• Excellent oral and written communication skills

Preferred

• Knowledge of Agile and Waterfall methodologies
• MCA (Marketo Certified Associate)
• Client facing experience
• AI experience and curiosity
• Experience with AEM (Adobe Experience Manager)

Benefits

• MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.