Responsibilities - Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting. - Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services. - Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels. - Monitor social media engagement, coordinating with internal teams when additional context or support is needed. - Maintain editorial and campaign calendars to ensure timely delivery of marketing activities. - Track and report on performance metrics, identifying trends and optimization opportunities. - Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance. - Assist with customer surveys and feedback collection to inform marketing and product insights. - Coordinate with internal teams and external vendors to support campaign execution and content development. - Ensure marketing materials align with brand standards and messaging guidelines. - Support ad hoc marketing and communications projects as needed. Requirements - 3+ years of experience in marketing, communications, digital content, or a related role. - Experience marketing software, SaaS, technology products, developer tools, consumer applications, or other digital products to a global audience. - Demonstrated experience executing social media, email, and digital marketing activities across multiple channels. - Strong writing, copyediting, and proofreading skills with the ability to adapt messaging for different audiences and platforms. - Experience with social media management tools, email marketing platforms, content management systems, and digital marketing technologies. - Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines. - Ability to collaborate effectively across cross-functional teams in a distributed, asynchronous environment. - Proactive mindset with the ability to take ownership of work and follow projects through to completion. - Familiarity with marketing analytics and reporting tools. - Excellent verbal and written communication skills. - Ability to learn and responsibly use emerging technologies, including AI-enabled tools, to improve workflows. - Ability to support a global organization with understanding of different cultural dynamics and practices. Nice to have - Familiarity with open-source communities or privacy-focused technology products. - Experience with survey and customer feedback platforms. - Basic experience using graphic design tools such as Canva or Adobe Creative Suite. - Familiarity with SEO and digital content optimization best practices. Benefits - Fully remote work & schedule flexibility - Company-provided laptop - Annual bonus program - Monthly remote work stipend - Annual professional development stipend - Industry conferences - Company all-hands and team gatherings - 24 days PTO per year (prorated) - Your birthday - Year-end company shutdown - 9 wellbeing days - Public holidays - Other paid leave - Quarterly wellbeing stipend for personal / family activities - 401(k) / RRSP contributions - Health, dental, & vision insurance - Disability insurance - Life insurance - Employee assistance program - Paid parental leave? (present in text)??