Responsibilities

• Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting.
• Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services.
• Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels.
• Monitor social media engagement, coordinating with internal teams when additional context or support is needed.
• Maintain editorial and campaign calendars to ensure timely delivery of marketing activities.
• Track and report on performance metrics, identifying trends and optimization opportunities.
• Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance.
• Assist with customer surveys and feedback collection to inform marketing and product insights.
• Coordinate with internal teams and external vendors to support campaign execution and content development.
• Ensure marketing materials align with brand standards and messaging guidelines.

Requirements

• 3+ years of experience in marketing, communications, digital content, or a related role.
• Experience marketing software, SaaS, technology products, developer tools, consumer applications, or other digital products to a global audience.
• Demonstrated experience executing social media, email, and digital marketing activities across multiple channels.
• Strong writing, copyediting, and proofreading skills with the ability to adapt messaging for different audiences and platforms.
• Experience with social media management tools, email marketing platforms, content management systems, and digital marketing technologies.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Ability to collaborate effectively across cross-functional teams in a distributed, asynchronous environment.
• Proactive mindset with the ability to take ownership of work and follow projects through to completion.
• Familiarity with marketing analytics and reporting tools.
• Excellent verbal and written communication skills.

Preferred

• Familiarity with open-source communities or privacy-focused technology products.
• Experience with survey and customer feedback platforms.
• Basic experience using graphic design tools such as Canva or Adobe Creative Suite.
• Familiarity with SEO and digital content optimization best practices.

Benefits

• Work & career - Fully remote work & schedule flexibility - Company-provided laptop - Annual bonus program - Monthly remote work stipend - Annual professional development stipend - Industry conferences - Company all-hands and team gatherings Rest & play - 24 days PTO per year (prorated) - Your birthday - Year-end company shutdown - 9 wellbeing days - Public holidays - Other paid leave - Quarterly wellbeing stipend for personal / family activities Health & family - 401(k) / RRSP contributions - Health, dental, & vision insurance - Disability insurance - Life insurance - Employee assistance program - Paid parental leave - Paid sick days