Responsibilities

• Lead a team. Coach and guide marketing operations program execution by leading intake, prioritization, and delivery rhythms. Foster a collaborative environment that supports consistent execution, visibility, and accountability. Support onboarding and ongoing development through clear processes, cadence, and transparency into priorities and capacity.
• Be an expert. Provide operational leadership for marketing programs by connecting Marketing, Marketing Technology, Lead Management Lifecycle, Work Management, and Sales Operations. Design and standardize workflows, operating standards, and playbooks that support consistent execution and scale as programs and technology evolve.
• Communicate and collaborate. Serve as a central point of coordination across the division to align priorities, timelines, and dependencies. Facilitate clear, consistent communication to prevent duplication, gaps, and conflicting work. Partner closely with senior stakeholders to ensure shared understanding, strong execution, and smooth cross-team delivery.
• Drive results. Lead cross-functional delivery of major marketing initiatives, including go-to-market efforts, transformations, and technology rollouts. Maintain portfolio visibility across backlog, in‑flight work, and upcoming priorities to shape the operations roadmap and support leadership decision‑making by balancing business value, effort, and capacity. Drive operational readiness so teams are prepared to adopt new processes and capabilities.
• Enable change and adoption. Drive change management for new tools, processes, and operating models, ensuring changes are clearly communicated, reinforced, and adopted. Measure adoption and feedback, using insights to continuously improve processes and the overall platform experience.