Responsibilities - Solution Design & Scale: Build scalable CRM solution architectures, playbooks, and accelerators across key platforms (Salesforce, Adobe, Braze, etc.) - Operations & Delivery: Establish delivery models, governance, and resourcing frameworks that enable consistent, high-quality execution - New Business Enablement: Translate client needs and evolving capabilities into clear, efficient operating model, shaping how we deliver for each opportunity and packaging our approach into compelling, sellable solutions - Partnerships: Forge strategic relationships with platform and technology partners to drive innovation and scale - Adoption & Enablement: Drive internal adoption through training, knowledge systems, and reusable assets - Global CoE Leadership: Act as the liaison to markets, driving standardization, socialization, and adoption of CRM solutions, tools, and best practices across regions Requirements - 15+ years leading CRM, MarTech, or digital delivery at scale - Proven ability to build and run cross-platform delivery organizations - Strong experience in solutioning and enterprise client engagement - Deep understanding of modern CRM ecosystems and AI-enabled workflows - A builder, comfortable creating structure, systems, and teams from the ground up Benefits - Paid Family Care for parents and caregivers for 12 weeks or more - Monetary assistance and support for Adoption, Surrogacy and Fertility - Monetary assistance and support for pet adoption - Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance - Tuition Assistance - Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more - Matching Gifts programs - Flexible working arrangements - Work Your World Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) - Business Resource Groups that support multiple affinities and alliances