SVP, CRM Solutions, Operations & Delivery

Chicago, IL (Hybrid)

$180K/yr – $300K/yrSenior Level15+ years expFull time

Posted 2 months ago

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Job Summary

Own the design and delivery of scalable CRM platforms and operating models, driving cross‑market standardization and partner-enabled innovations.

  • Solution Design & Scale: Build scalable CRM architectures, playbooks, and accelerators across key platforms (Salesforce, Adobe, Braze, etc.).
  • Global CoE Leadership: Lead standardization, socialization, and adoption of CRM solutions, tools, and best practices across regions.
  • New Business Enablement: Turn client needs into clear, repeatable operating models and compelling, sellable solutions.

Job Description

Own the design and delivery of scalable CRM platforms and operating models, driving cross‑market standardization and partner-enabled innovations.

  • Solution Design & Scale: Build scalable CRM architectures, playbooks, and accelerators across key platforms (Salesforce, Adobe, Braze, etc.).
  • Global CoE Leadership: Lead standardization, socialization, and adoption of CRM solutions, tools, and best practices across regions.
  • New Business Enablement: Turn client needs into clear, repeatable operating models and compelling, sellable solutions.
Publicis Digital Experience logo

Publicis Digital Experience

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people. Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best. We are an expanding network of more than 7,000 employees across global offices, unified under the Publicis Digital Experience umbrella. Our portfolio includes agency brands such as Razorfish, Digitas, Mars United Commerce, Arc Worldwide, Saatchi & Saatchi X, Plowshare and 3Share. Our capabilities span the full customer journey—from creative and experience to Commerce and CRM—through specialized practices like ConnectedCRM and the Publicis Commerce.

New York, New York, USA
71 employees (21 in marketing)

Headcount Trend

Current headcount: ~71

Marketing Team

Marketing Team Size
20 (28% of company)
Median Career Experience
16 years
Median Tenure
2.2 years
Marketing Roles Posted (Last 30 Days)
7