Responsibilities

• Manages all TCU Marketing communication programs, plus commercial business partnership (SEG) relationships and brand awareness.
• Overall responsibility for Brand awareness and management. Establishes a strong company brand voice that is recognizable through all corporate communication.
• Responsible for design and performance of TCU’s internal communications strategy, focused on driving employee engagement. Inclusive of program metrics and analytics.
• Maintains effective internal communications to ensure that all relevant organization functions are kept informed of marketing objectives.
• Owns the content and drives the strategy for employee communication channels including TCU intranet, digital screens, videos, presentations (Town Hall, Travis Talk & R2A), blogs and member testimonials.
• Provides communication consultation to executive and senior leadership teams.
• Develops, plans and implements Marketing communication campaigns and SEG relationship strategy with Marketing leadership.
• Designs and oversees strategic brand communications and social media campaigns, resulting in Marketing’s quantitative metrics and forecasting.
• Partners with key stakeholders across credit union to align department communication objectives focused on supporting annual business goal activities.
• Creates and publish messages aligned with mission, vision and values and brand voice/tone.

Requirements

• BA/BS in Marketing, Communications or related field; or equivalent work experience
• Minimum of 3 years’ experience in the financial, banking or credit union industry
• Minimum of 3 years’ experience in a supervisory or leadership role in Marketing
• Experience: Supervisory responsibilities for assigned Corporate Marketing department staff
• Expert level presentation and business analytics capabilities (MS Office)
• Working knowledge of Google docs; photo and video-editing software is an asset
• Reports directly to Manager, Marketing

Preferred

• Working knowledge of Google docs; photo and video-editing software is an asset
• Strong problem-solving skills
• Detail-oriented
• Proven success with designing and measuring marketing metric outcomes
• Skilled cross functional influencer
• Previous success with Agile Management workload and delivery schedules
• Strong teamwork skills

Benefits

• At Travis Credit Union, we prioritize the well‑being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.
• Eligible employees enjoy a robust benefits package, which includes:
• - Competitive medical, dental, and vision insurance
• - Mental health and wellness programs
• - Employee performance incentive plan
• - Merit-based salary increases
• - 401(k) program with immediately vested employer match
• - Generous holiday and vacation policies
• - Exclusive TCU perks such as employee loan and credit card discounts