Responsibilities

• Open and/or close the studio, following opening and closing checklists and procedures
• Greet and check clients in, managing class check-ins, waitlists, no-shows, and late cancels in Mindbody
• Answer phones, emails, and in-person questions about classes, memberships, pricing, and policies
• Resolve client concerns calmly and professionally, and follow up with new clients within 24–48 hours
• Track client milestones and personalize the experience to build loyalty and retention
• Lead confident, in-person sales conversations and convert intro clients into members
• Process new memberships, renewals, freezes, cancellations, and account changes accurately
• Handle billing questions and resolve payment issues, escalating to the Studio Manager when needed
• Hit individual and studio sales and retention goals
• Capture and create content for Instagram and TikTok during shifts (Reels, Stories, photos)
• Promote instructors, class formats, challenges, and events online and in studio
• Bring fresh content ideas to the table and help grow our digital engagement
• Help bring themed events and community moments to life
• Keep the studio clean, stocked, and photo-ready throughout every shift
• Manage retail: process transactions, restock, and keep displays organized and on-brand
• Perform basic equipment checks and report any maintenance needs promptly
• Maintain accurate client accounts, waivers, and front-desk records
• Follow cash-handling and opening/closing security procedures
• Communicate clearly and warmly with clients of all generations — in person, by phone, and in writing
• Write professional, well-written emails and legible handoff notes for the team

Requirements

• Bachelor's (Required)
• A real strength or background in marketing and social media (Instagram, TikTok, Canva)
• Strong writing skills with proper grammar, plus confidence on the phone
• A knack for sales and a drive to hit goals
• Highly organized and reliable, able to juggle multiple tasks in a fast-paced environment
• Comfortable with scheduling/booking software (Mindbody a plus) and basic tech
• Excited about boutique fitness and able to work the Sunday–Thursday AM schedule, including early 5:30 AM opens
• Bachelor's degree (Required)

Preferred

• Real strength/background in marketing and social media (Instagram, TikTok, Canva)
• A college degree (or in progress) preferred

Benefits

• Health, medical & dental insurance
• 401(k) matching up to 6%
• Paid time off
• Access to free classes + retail discount
• Predictable schedule, published in advance
• A clear growth path: Coordinator → Senior Coordinator → Assistant Studio Manager → Studio Manager
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance