Responsibilities

• Lead and improve planning processes, including but not limited to goal-setting, project prioritization, and headcount planning
• Frame decisions and contribute a point of view on how to scale the business
• Partner closely with Sales and Partnerships leaders and internal stakeholders on key business initiatives, programs, and special projects
• Develop an understanding of the business and identify dependencies and opportunities across teams to identify areas for improvement, efficiency, and collaboration
• Develop and implement go-to-market strategies
• Combine qualitative information with data analytics to make comprehensive recommendations
• Lead business reviews for the Enterprise GTM leadership team to drive decision-making and review progress on goals and priorities (for example, monthly/quarterly business reviews, sales pipeline reviews). Present to an Executive audience
• Drive key leadership and cross-functional meetings to facilitate alignment on opportunities and issues to address

Requirements

• 6+ years of experience in strategic planning and/or business operations in the technology industry, messaging space, enterprise Software as a Service (SaaS), or relevant industry
• Experience leading strategies, operations, process improvements, and tactical projects. Experience leading and presenting sales revenue reviews, including pipeline reports
• Leadership and influencing skills – experience leading/influencing stakeholders at all levels of an organization
• Experience working cross-functionally with leadership in developing and executing successful plans in an environment of fast growth and ambiguity
• Experience delivering measurable business outcomes, managing detailed operational plans, and communicating findings and recommendations to technical and non-technical stakeholders
• Demonstrated experience in spreadsheets (e.g. Excel, Google Sheets) and presentations (e.g. PowerPoint, Slides)
• Experience shifting priorities, prioritizing competing initiatives based on impact, deadlines, and stakeholder needs, and maintaining organization
• Experience using AI tools to drive increased productivity across all deliverables

Preferred

• Consulting background, experience in an advisory role, or relevant strategy/operations team
• Experience supporting AI product development and scaling business models for AI products
• Experience in Enterprise SaaS and/or cloud businesses, sales operations, and programs
• Demonstrated interest in helping build and scale businesses and for Meta products, particularly for WhatsApp, Messenger, and Instagram products