Responsibilities

• Client Partnership & Strategic Support: Build and maintain strong relationships with customers, becoming their trusted advisor in programmatic self-service media buying through the Viant DSP
• Platform Expertise & Education: Become a subject matter expert in both Viant Cloud and Viant DSP, sharing knowledge and guiding customers to maximize their platform proficiency
• Campaign Management & Optimization: Proactively manage client campaign portfolios by monitoring delivery and performance, uncovering actionable insights, and advising on best practices to improve outcomes
• Customer Enablement: Oversee campaign launches and continuously educate customers to build their trading skills and drive platform autonomy
• Performance Recommendations & Issue Resolution: Provide strategic recommendations to enhance campaign results, while aggressively troubleshooting and escalating technical issues to ensure smooth execution
• Insight Sharing & Strategic Planning: Regularly share Viant platform developments and industry trends with customers. Develop thoughtful media and data strategies that align with their marketing objectives
• Advanced Reporting Solutions: Scope, create, and customize advanced reporting solutions that help advertisers gain deeper insights into their media investments and campaign performance
• Internal Knowledge Sharing: Communicate client insights internally to inform product innovation and client service strategies
• Growth & Revenue Focus: Drive the success of existing accounts by fostering client satisfaction, increasing adoption of the Viant DSP, and supporting top-line revenue and profitability goals
• Operational Efficiency: Identify opportunities to enhance the effectiveness of the Account Management team, launching scalable solutions and process improvements that increase automation and efficiency

Requirements

• 4+ years of experience in a Programmatic, Account Management, Account Strategist, Technical Services, Project Management role
• Solid understanding of programmatic, ad tech, self-serve DSP's, SSP’s, PMP’s
• Deep understanding of the data / measurement ecosystem
• Outstanding troubleshooting, analytical, and problem solving skills
• Demonstrable passion for learning new technologies
• Outstanding communication, project management, and presentation skills
• Excellent organizational skills; process-oriented, yet entrepreneurial and versatile mindset
• Great energy, confidence, and passion for working in a fast growing technology company which is helping transform the advertising industry
• Experience in Internet technologies such as HTML, SQL, JavaScript a plus
• BS/BA or equivalent; quantitatively-oriented degree a plus

Benefits

• Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance , paid parental leave and unlimited PTO and more.