Responsibilities

• Serve as the primary day‑to‑day relationship owner for assigned internal clients, including senior marketing, business, and functional leaders
• Build trusted partnerships by deeply understanding business objectives, priorities, and enterprise constraints
• Lead client status meetings, planning sessions, and reviews with confidence and clarity
• Anticipate client needs, manage expectations, and proactively address risks and dependencies
• Lead the end‑to‑end execution of complex creative and marketing initiatives across multiple workstreams
• Translate business goals into clear, strategic briefs that align brand standards, messaging, and channel requirements
• Partner closely with Project Management to manage scope, timelines, resourcing, and prioritization
• Ensure alignment across Creative, Strategy, Production, Media, and external partners as needed
• Oversee estimates, intake prioritization, and scope definition for assigned initiatives
• Track effort, budget, and scope against approved plans; manage change and escalation when required
• Ensure work adheres to enterprise governance, brand standards, and operational processes
• Contribute to client planning conversations with informed recommendations and solutions
• Apply understanding of enterprise strategy, brand architecture, and channels to improve outcomes
• Review creative work for quality, consistency, and alignment to objectives before delivery
• Mentor and guide Client Services Managers, Account Executives, or Coordinators
• Set clear expectations, provide feedback, and model strong client engagement fundamentals
• Act as a steady escalation point for delivery or relationship challenges
• Identify opportunities to expand or deepen engagement within existing internal client relationships
• Support roadmap planning, prioritization discussions, and internal pitch efforts
• Help internal clients navigate in-house capabilities and processes to maximize value

Requirements

• 5–8+ years of experience in client engagement, account management, or program leadership within an in‑house agency, enterprise marketing organization, or equivalent environment
• Proven experience leading complex initiatives and managing senior internal stakeholders
• Strong executive presence with excellent written, verbal, and presentation skills
• Demonstrated ability to manage scope, budgets, timelines, and cross‑functional teams
• Highly organized, detail‑oriented, and comfortable operating in a matrixed organization

Preferred

• Experience within large, enterprise or global organizations
• Familiarity with brand governance, intake models, prioritization frameworks, and operating models for in‑house agencies
• Experience supporting integrated campaigns or large-scale brand initiatives

Benefits

• DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.