Responsibilities

• Lead the day-to-day and long-term evolution of the Project Management and Operations team inside the Creative Studio, ensuring product teams have the right tools, processes and resources to execute on-time, on-budget, on-brief creative deliverables.
• Serve as a primary point of contact between Creative Studio and cross-functional partners for planning, prioritization, and status of work across multiple time zones and geographies.
• Own resource and prioritization management, measurement and reporting working to reconcile quarterly reporting against capacity.
• As part of resource management both internally and externally, own and facilitate the relationship with vendors of the Creative Studio, helping teams secure resourcing, and overseeing contracts and relationships.
• Establish and refine operational frameworks, SLAs, reporting and standards for how Creative Studio partners with Marketing, Product and Advertising — making it simple and predictable to work with the team by refining global workflows and tooling.
• Manage and grow a high-performing project management team, providing clear direction, coaching, and career growth opportunities to build a culture of accountability, collaboration, and continuous improvement, where the team feels empowered to lead projects raise issues early and propose solutions.
• Identify and champion AI and automation opportunities (e.g., for intake triage, resourcing, status reporting, asset management, or documentation) to streamline workflows, unlock efficiency, and improve quality of work.
• Model Roku’s culture and values — acting as a culture carrier within the Brand & Creative team and across the broader organization evangelizing our work, our standards, and to build trust and partnership.

Requirements

• 8-10+ years of experience in creative operations, marketing operations, or project management, with significant experience in integrated marketing or creative development; streaming, entertainment, or subscription business strongly preferred.
• 5+ years of people management experience leading project management / operations teams in an in-house creative org or agency.
• Demonstrated success building and evolving processes and frameworks for creative or marketing organizations — not just operating within existing ones.
• Proven track record driving cross-functional alignment across marketing, product, content, advertising, and other partners, including working across multiple time zones and geographies.
• Experience implementing and optimizing project management tools and systems such as Asana, Workfront, Airtable, Jira, or similar, plus strong proficiency in Excel/Sheets and presentation tools.
• Skilled communicator with strong verbal, presentation, and written communication skills — able to succinctly communicate with executives, stakeholders, and creatives.
• Comfortable making data-informed decisions in ambiguous, fast-changing environments; able to balance speed, quality, and risk.
• Demonstrated experience mentoring and growing talent, creating clarity on roles and expectations, and supporting career development.
• Bachelor’s degree in marketing, Communications, Business, or related discipline preferred, but not required.

Preferred

• Experience evaluating and/or implementing AI and automation tools within creative or marketing workflows is a plus.

Benefits

• This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
• Global access to mental health and financial wellness support and resources.
• Healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).