Responsibilities

• Content Governance & Ownership
• Serve as the enterprise owner of product content, ensuring accuracy, consistency, and accessibility across all platforms
• • Define and enforce content governance standards, including taxonomy, structure, and lifecycle management
• • Maintain a “single source of truth” for product information and digital assets across systems and channels
• PIM/DAM Strategy & Platform Management
• • Define and execute the strategy and roadmap for PIM and DAM platforms (e.g., Akeneo, Bynder)
• • Design and optimize product data models, asset structures, and system integrations
• • Manage external vendors and third-party developers to ensure performance and scalability
• • Lead the Technical Content Architect function and drive continuous improvement of content systems
• Technical Writing & Content Operations
• • Lead and develop the Technical Writing team, establishing standards, templates, and best practices
• • Own the end-to-end content creation lifecycle, from intake through publication
• • Establish centralized content operations to improve efficiency, consistency, and reuse
• • Partner with cross-functional stakeholders to ensure technical accuracy and alignment
• Technical Training & Enablement
• • Define and lead the technical training strategy for internal teams and channel partners
• • Manage the Instructional Design team and oversee development of training programs
• • Partner with external vendors for technical training content and delivery
• • Define curriculum, delivery methods (digital, in-person, hybrid), and training materials scope