Responsibilities

• Own the Content Strategy & Narrative
• - Develop and evolve Taskrabbit’s global content strategy and editorial calendar, anchored in brand positioning, key service category insights, and life moments
• - Define clear content pillars, including tone, proof-point hierarchy, and "when to lead with what" guidelines, that balance functional authority with emotional storytelling
• - Translate the brand platform into a scalable content system across channels, audiences, and target demographics
• - Ensure content is consistent, connected, and reinforcing a unified narrative
• Build the Messaging Architecture and Manage a Cross-Channel Content Engine
• - Translate brand positioning into a full messaging hierarchy including core narrative, category-level proof points, audience-specific value props (Client vs. Tasker vs. Partner, by category and life moment) so all teams are pulling from the same architecture
• - Own the message map as a living document; as new categories, markets, or partnerships (IKEA, Wayfair) come online, extend the architecture for teams to leverage
• - Partner with channel leads to adapt content for platform-specific formats and audiences, maintaining always-on content programming
• - Partner with SEO/AEO teams to align content strategy with high-intent search and AI discovery opportunities; ensure content supports both human engagement and structured, search-friendly formats

Requirements

• 7+ years of experience in content strategy, brand marketing, or editorial roles
• Strong strategic thinker with the ability to translate brand positioning into actionable content systems
• Experience managing cross-channel content (social, video, CRM, PR, or editorial)
• Proven ability to build and scale content programs, not just execute campaigns
• Deep understanding of how content performs across platforms (YouTube, Instagram, TikTok, etc.)
• Experience working cross-functionally with creative, growth, and product teams
• Strong storytelling instincts with a balance of creative taste and analytical rigor
• Comfortable operating in a fast-paced environment and building new systems from the ground up
• Experience building messaging architecture / message maps that multiple teams can consistently execute against
• A track record of originating campaign ideas (not just briefing them); can point to concepts they conceived and got greenlit

Preferred

• Experience in marketplace, consumer tech, or home/lifestyle brands
• Familiarity with SEO/AEO and content for search and AI-driven discovery
• Experience working with creators or influencer programs
• Exposure to AI tools for content development and production
• Proficient with Asana or other project management tools

Benefits

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.